Sr. Customer Success Account Manager

Senior Customer Account Success ManagerDNV is seeking a Senior Customer Account Success Manager with the option to work a hybrid schedule at one of our many offices. This role would be serving Energy Systems on the Electric Grid team.This role will be primarily based out of our Portland, OR, Corvallis, OR or Houston, TX office.This is a critical and highly visible Customer Success role to maximize revenue retention, minimize churn, orchestrate customer win backs, promote value realization (post sales), and drive expansion. These capabilities are important as our Electric Grid business shifts our digital solutions from on premise to a recurring SaaS revenue model. Success in this role is highly dependent on the ability to work cross functionally, understand value drivers, level shift between different levels of stakeholder engagement, and own critical KPIs (ex. NRR, Churn Rate, Expansion Targets, etc.).What We OfferGenerous paid time off (vacation, sick days, company holidays, personal days)Multiple Medical and Dental benefit plans to choose from, Vision benefitsSpending accounts FSA, Dependent Care, Commuter Benefits, company-seeded HSAEmployer-paid, therapist-led, virtual care services through Talkspace401(k) with company matchCompany provided life insurance, short-term, and long-term disability benefitsEducation reimbursement programFlexible work schedule with hybrid opportunitiesCharitable Matched Giving and Volunteer Rewards through our Impact ProgramVolunteer time off (VTO) paid by the companyCareer advancement opportunitiesHighly visible opportunity to make an impact to the top and bottom line of our Electric Grid businessPartner closely with our largest and most strategic customers to drive mutual successFirst team member of the Account Success function within Customer Success - this role provides opportunities to shape strategies, processes, playbooks, etc.Benefits vary based on position, tenure, location, and employee electionDNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities.About You6+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in B2B SaaS, digital solutions, or technology-enabled servicesBachelors DegreeProven track record of reducing churn, driving renewals, and expanding revenue within existing accountsProven ability to effectively partner cross functionally to drive growth and expansionStrong experience managing executive-level relationships and complex stakeholder environmentsPractical experience in utility, electrical grid, or related energy industriesStrong written and verbal English communication skillsWe conduct pre-employment drug and background screeningPreferred ExperienceInspires and influences others with credibility and respect, effectively promoting ideas and driving alignmentCollaborates seamlessly across global and cross-functional teams to achieve shared objectivesBroad understanding of the North American Electric Utility marketExperience working in a global or enterprise customer environmentFamiliarity with value engineering, ROI modeling, or outcome-based success frameworksExisting business network in the U.S. Energy LandscapeImmigration-related employment benefits, for example visa sponsorship, are not available for this positionAbout Energy Systems We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.Job InfoJob Identification 6235Job Category ConsultantLocations Portland, OR, United States Houston, TX, United States Corvallis, OR, United StatesJob Schedule Full time