Customer Service Specialist

Job Summary:A leading healthcare technology organization is seeking a Customer Service Specialist to support a fast-paced, high-volume call center environment. This role is responsible for handling inbound and outbound customer interactions, assisting with patient support activities, processing service-related requests, and providing guidance on digital tools and products. The ideal candidate will have strong communication skills, excellent attendance, and the ability to multitask in a dynamic environment.Key Responsibilities:• Handle high-volume inbound and outbound customer calls in a professional manner• Assist customers with demographic updates, physician information changes, and service-related requests• Record and maintain accurate customer information and documentation• Support customers with digital platform usage and basic technology troubleshooting• Provide product guidance and testing support to customers as needed• Follow approved call scripts and internal procedures during customer interactions• Coordinate communication related to customer results and reporting requirements• Promote adherence to testing schedules and customer engagement initiatives• Maintain strong attention to detail while managing multiple systems and applications• Ensure compliance with privacy, security, and regulatory guidelines including HIPAA requirements• Maintain schedule adherence, punctuality, and dependable attendanceRequired Qualifications:• High School Diploma or equivalent• Minimum 2 years of experience in a high-volume call center environment• Strong verbal and written communication skills• Proficiency with Microsoft Office applications and smart devices• Strong computer navigation skills across multiple systems and platforms• Ability to manage changing priorities in a fast-paced environment• Strong attention to detail and organizational skills• Ability to work flexible schedules when requiredPreferred Qualifications:• Experience supporting customers in a healthcare or clinical environment• Associate degree or higher• Experience providing technical or digital platform support• Previous experience handling customer escalations or complaintsBenefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.Pay Range: $25/hr to $27/hr