REMOTE - Director, Predictive Modeling and Customer Experience Analytics - R12601

Job SummaryThe Director, Enterprise HEDIS Operations and Data Integration leads and provides strategic guidance for HEDIS reporting projects for all markets and products with year-round monitoring and annual required reporting, and oversees data integration and expansion strategies (HIE, Provider data and Supplemental data).Essential FunctionsLeads HEDIS Operations and HIE Teams – directs activities, hires, trains, coaches, counsels, and evaluates performance of direct reportsDevelop annual HEDIS project plan; lead project progress and timeliness to ensure deadlines are metSupport market-specific required quality metric reporting where applicableEnsure compliance with HEDIS specifications, policies, operating procedures, and goals in compliance with internal and external guidelinesDirectly responsible for leading all HEDIS and clinical data related audits, leading onsite reviews and the collection and preparation of audit documentationSubmit thorough documentation and response to auditor requested data or process investigations, summarizes findings and presents to senior leadership teamProvides strategic support to markets as Subject Matter Expert of HEDIS and other performance measure Technical SpecificationsExpand innovation in clinical data collection, identify data anomalies and close data collection gaps to increase performance outcomes. Lead vendor meetings and onboard new vendors to extend CareSource data reachIdentify and implement opportunities to improve rates or efficiency of data collection - i.e., alternative sources for administrative or supplemental data, lead meetings with market and enterprise leaders to align with quality improvement goalsOversee monitoring and outcomes of supplemental and EHR/HIE databasesLead HEDIS data processing efforts for all markets and products for HEDIS engine.Collaborate with IT partners to execute HEDIS processing and troubleshoot if issues are identifiedProvide oversight and lead meetings in association with IT for incoming data sources and ensure data quality and integrity and troubleshoot if issues are identified.Identify and strategize potential data integration opportunities to optimize data intake for Quality measuresLead efforts with Vendor management for RFP and business case buildoutLead HEDIS operations and data collection strategy to optimize performance measurementManage relationships and lead conversations with external vendors for HIE and HEDIS Perform any other job duties as requestedEducation And ExperienceBachelor's degree or equivalent years of relevant work experience is requiredMinimum of seven (7) years of experience working in managed care (multiple states/markets and line of businesses experience is required), health care delivery systems, in a public agency serving a related population, or equivalent experience in quality/process/ project management is requiredMinimum of five (5) years of supervisory experience including hiring, training, assigning work and managing the performance of staff or as a lead in a functional area, managing teams on large scale projects is requiredMinimum of five (5) years HEDIS experience requiredProject management experience preferredCompetencies, Knowledge And SkillsExceptional analytical, problem solving and critical thinking skillsDemonstrated ability in identifying problems, developing solutions and implementing effective courses of actionStrong communication skills required, including the abilities to effectively communicate succinctly and to a senior level audience verbally and in writing, internally and externally, and at different levels as necessaryBuild ROI analysis, manage department budget, and provide recommendations to senior leadership to improve data management and analytics related to HEDISDemonstrated ability to work effectively and productively with varied levels of personnel, with professionals and business organizationsStrong service orientation and consulting skillsStrong leadership development skills to promote upward and lateral mobility for teamAbility to lead mission-critical, high visibility projectsProven ability to juggle multiple complex priorities within a changing environmentKnowledge of software development, systems and application lifecyclesProficiency in MS Office and Project Management toolsLicensure And CertificationNoneWorking ConditionsGeneral office environment; may be required to sit or stand for extended periods of timeCompensation Range$113,000.00 - $197,700.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.Compensation TypeSalaryCompetencies Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the BusinessThis job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.