Customer Service Representative - Full Time

Job Description Job Title: Customer Service RepLocation: Wheeling, West VirginiaJob Type: temp to hirePay Rate: $17.75Schedule: Monday-Friday 8a-5pPOSITION SUMMARY:The Customer Service Representative is responsible for answering phone calls in prompt and courteous manner to achieve contractual obligations. Responsible for answering Member's and Provider's questions with a quick and accurate response. They are also responsible for timely completion of all correspondence, faxes, emails, voicemail and reporting functions associated with the Customer Service Department.QUALIFICATIONS REQUIRED: (Education, Experience, Skills)1.High School Graduate: prefer 1-2 years college with interest or concentration in health field2.Strong ability to relate with a variety of people in a non-judgemental manner3.Strong organizational, verbal and written communication skills4.Possess some knowledge of the health care system 5.Personal Computer (PC) and Keyboard skills6.Proper usage of the English Language 7.Courteous manner/even temperament 8.Excellent communication skillsQUALIFICATIONS DESIRED: (Education, Experience, Skills)1.Previous call center experience 2.Medical Terminology 3.CPT and ICD-9/ICD-10 Coding4.Familiar with medical and hospital claims5.Familiar with Prescription Coding (NDC)6.Familiar with Coordination of Benefits RulingESSENTIAL FUNCTIONS AND RESPONSIBILITIES:1.Takes an average of 40-60 calls daily 2.Has established adequate proficiency in using the application necessary to perform the functions of a Customer Service Representative 3.Maintains monthly monitoring score of 90% accuracy or above on the 17 Points of Excellence 4.Demonstrates a complete understanding of departmental policies and procedures 5.Able to perform assigned tasks with minimal supervision6.Meets requirements on annual performance evaluation 7.Consistently displays a positive attitude and acceptable attendance8.Increasing improvement in performance and job knowledge9.Documents calls according to departmental guidelines.How to Apply:Visit Mancan Staffing Employment Agency in person during their operating hours:Address: 1224 Chapline St. Wheeling, WV 26003Operating Hours: Monday - Friday 9:00 am - 3:00 pmRequired Documents:When applying in person, please make sure to bring the following documents with you:-2 forms of government ID-ResumeFor Additional Information:If you have any further questions or need additional information about the position, feel free to contact Mancan Staffing at (304) 232-0028. Please note that temporary-to-permanent positions are subject to availability, so it's essential to apply promptly and contact Mancan Staffing for the most up-to-date information.We do offer our temporary employees full benefits such as paid vacation, holidays, 401K, as well as vision/dental/medical. Some of the best companies in the area use Mancan including Fortune 500 companies. It is a great opportunity for you to get your foot in the door with some of the areas top companies.#DINDC