System Patient Experience Manager - TX, OK, TN

Morrison Healthcare**Salary:** **$70,000-$75,000****Morrison Healthcare** , a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the _Power of Food_ to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.**Job Summary****Job Summary:**Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.**Key Responsibilities:**Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unitMaintains and supports client satisfaction at a level that ensures account retentionAdministers required client/customer surveys and responds in a timely and effective mannerMonitors and ensures compliance, progression, and follow-up of any patient satisfaction initiativesAssists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needsParticipates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)Ensures compliance with all regulatory agencies (CMS, JCAHO)Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing successMaintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districtsWorks closely with on-site management team to reach operational goalsParticipates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognizeParticipates in all PE Department learning sessions including monthly educational webinarsProvides recognition for employee when programs are implemented with successPrepares and implements development and training plans for patient satisfaction successComposes patient satisfaction reports as needed to management**Preferred Qualifications:**HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred2-3 years in-servicing experience in customer service trainingHospitality and healthcare experience preferred3-4 years experience in service-oriented operationsGood coaching and on the job training skills requiredExcellent organizational skills and ability to multi-task essentialProficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and OutlookExhibits initiative, responsibility, flexibility and leadershipPossesses a thorough knowledge of contract administration and office proceduresFiscal and budgetary skills**Apply to Morrison Healthcare today!**_Morrison Healthcare is a member of Compass Group USA_Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)**Associates at Morrison Healthcare are offered many fantastic benefits.**+ Medical+ Dental+ Vision+ Life Insurance/ AD+ Disability Insurance+ Retirement Plan+ Flexible Time Off+ Paid Parental Leave+ Holiday Time Off (varies by site/state)+ Personal Leave+ Associate Shopping Program+ Health and Wellness Programs+ Discount Marketplace+ Identity Theft Protection+ Pet Insurance+ Commuter Benefits+ Employee Assistance Program+ Flexible Spending Accounts (FSAs)Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_MorrisonHealthcare.pdf) or copy/paste the link below for paid time off benefits information.https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_MorrisonHealthcare.pdf**Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.****Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.****Certain positions may require Florida Level 2 background screening. Details:** **https://info.flclearinghouse.com/****Applications are accepted on an ongoing basis.****Morrison Healthcare maintains a drug-free workplace.****Req ID:** 1510624Morrison HealthcareKATHRYN MANFUSO[[req_classification]]