Data-Driven Inside Sales Manager (B2C) MLO License Eligible

RequirementsBachelor's degree in a related field, or equivalent practical experience5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teamsDemonstrated ability to analyze performance data, identify trends, and drive operational improvementsProven experience leading complex operational and strategic initiativesExperience in Real Estate, Mortgage, or HELOC industries is strongly preferredPrior experience managing remote teams, with a data-driven approach to tracking and improving performanceStrong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goalsSkilled in defining short-term success metrics that align with long-term company objectivesExcellent prioritization and organizational skills, ensuring clear ownership and focus across the teamEffective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HRThis position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation ZYou must secure this license within 60 days of your start date and keep it in good standing throughout your employmentAs part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit checkPoint will cover all costs associated with obtaining your MLO licenseEmployment in this role is contingent upon meeting and maintaining these licensing requirementsWhat the job involvesWe are looking for an Inside Sales Manager (B2C) to join our company and support our dedicated team of Account Managers/Sales RepsIn this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoringAs an Inside Sales Manager (B2C), you will cultivate a culture of continuous learning by coordinating ongoing sales training sessionsYou will handle the hiring and onboarding of new Account Managers/Sales Reps, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growthReview and manage team calendars daily to ensure sales coverageWork with Account Managers/Sales Reps to overcome complex homeowner scenariosResolve homeowner complaintsEstablish monthly sales goalsMonitor quantitative and qualitative performance by evaluating sales reports and listening to sales callsProvide coaching to Account Managers/Sales Reps who do not meet performance expectationsConduct 1:1s and team meetingsDevelop and implement monthly sales training plansInterview and hire new Account ManagersGuide new Account Managers/Sales Reps through the onboarding processMeet with cross-functional partners regularly to provide support on sales-related initiativesDevelop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etcOptimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experienceJ-18808-Ljbffr