ASG Support Technician

Job Description NOTE: This is fully remote position and the candidate can reside anywhere in the United States.Duties and Responsibilities:With remote access to customer systems, install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person.Ensure timely and accurate set up of all systemsPhone Support during regular business hours and on-call availability during off hoursMonitor Chat sessions to assist other team membersTest systems to ensure they are working correctlyMay be required to adjust systems, including mechanical, electrical, software or hardware, to make equipment functional depending upon the environment.Follow the department process, procedure, and metrics for a technical support II technicianMaintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing systemTrain customers on use of systems including software, hardware and installation.Multi-task and have excellent time management skillsUnderstand the severity of an issue and escalate issues efficiently and appropriately.Demonstrated strong work ethicPreferred Qualifications:Associates Degree in a relevant field and 1+ years of experience OR 3+ years of equivalent work experience2+ years of Networking Experience2+ years of customer service experiencePreferred Schedule:Saturday & Sunday - 9 am CST to 9pm CSTMonday & Tuesday - 2pm CST to 11pm CSTWednesday, Thursday and Friday - OFFPosition requires that the first few weeks of training will be virtual during the hours of 9am CST to 5pm CST.Target Base Salary Range - $40,000 to $45,000 USDConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.Basic Requirements:H.S. Diploma or Equivalent2+ years of experience in Customer Service, Call Center or Technical SupportLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel Requirements: Under 10%Relocation Provided: NonePosition Type: ExperiencedReferral Payment Plan: YesOur U.S. Benefits include:Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.