IVR Developer

AWS Telephony / IVR Application DeveloperJob SummaryWe are seeking an experienced AWS Telephony / IVR Application Developer to design, develop,deploy, and support Amazon Connect–based IVR solutions. This role focuses on building andmaintaining IVR contact flows and serverless services, implementing secure configuration and secretsmanagement, and ensuring high quality through resilient design and validation of failure scenarios(e.g., timeouts, API failures, dependency degradation).Key ResponsibilitiesAmazon Connect & IVR Development∙Design, build, deploy, and version Amazon Connect Contact Flows.∙Configure and maintain Amazon Connect resources including:oQueuesoRouting profilesoHours of operation∙Develop and integrate Lex bots where applicable.∙Validate IVR behavior during failure scenarios such as:oAPI errors and downstream failuresoTimeouts and retriesoPartial dependency outages∙Implement safe fallback paths and customer-friendly error handling.AWS Serverless Application Development∙Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVRworkflows.∙Build and maintain API endpoints consumed by IVR flows.∙Implement robust:oError handlingoRetry strategiesoStructured logging for troubleshooting∙Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state,transfer points, lookup/stateful interactions).Secure, Configurable Development∙Build software that:oReads configuration externally (not hard-coded)oUses managed secrets (no embedded credentials)oSupports release promotion without code changes∙Ensure no hard-coded:oEndpointsoCredentialsoEnvironment identifiersDeployment & Delivery Practices∙Deploy application artifacts using standardized CI/CD pipelines (no manual consoledeployments).∙Contribute to and follow a documented deployment runbook for consistent, repeatablereleases across application components.∙Participate in defect triage and resolution for issues introduced through delivered changes.∙Collaborate with QA and stakeholders to ensure enhancements meet quality standardsbefore promotion.Required Skills & ExperienceCore Technical Requirements∙Hands-on experience with Amazon Connect, including:oContact FlowsoQueues, routing profiles, hours of operation∙Strong AWS serverless development experience:oAWS Lambda (Node.js or Python)oAPI integration patterns supporting IVR flowsoDynamoDB∙Experience building telephony/IVR experiences, including failure-safe behavior anddegraded-mode handling.∙Experience with secure secrets and configuration management (e.g., AWS Secrets Managerand/or Parameter Store).∙Experience delivering via CI/CD pipelines using standardized deployment patterns.