Regional Liaison

Position Title: Regional LiaisonLocation: Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of AmericaRequisition Number: Req #305Job DescriptionTempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The in-person face to face Regional Liaison is primarily responsible for working in the Stoughton, MA office assisting Consumers and Personal Care Attendants (PCA) with inquiries and problem resolution. This role will extend to providing general in-person support to visitors for questions and documentation related to the overall Fiscal Intermediary (FI) program. The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the Regional Liaison will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements.In person role everyday Monday - FridayFull time position, 35 hours a weekCore hours 8:30 am to 4:30pmLocation in Stoughton, MassachusettsEssential FunctionsAct as a liaison between Consumers and PCAs and TempusRespond to Consumer and PCA inquiries and complaintsProvide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questionsHelp resolve inaccuracies or discrepancies related to reporting of activity timeWork with applicable parties to determine PA/WA status and if new PA/WA needs to be requestedWork with applicable parties to address and resolve PCA payment issuesRespond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/WaiverParticipants and/or PCAs.Receive visitors and determine their needs and direct them to the appropriate personMaintain visitor and ID badge register. Issue ID badges where appropriateDeal with inquiries and provide accurate informationPerform administrative work, including supporting other departments, as needed and as time allows.Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).Job RequirementsCompetenciesFluency in Spanish or other languages a plusExperience with Excel and SpreadsheetsProfessional, friendly & understanding personalityPunctuality and dependabilityAbility to work efficiently as a team player as well as individually with minimal directionSelf-motivationAbility to consistently maintain and build positive working relationshipsExcellent organizational skillsAbility to multi-task and meet deadlinesFamiliarity with office machines, equipment and softwareAbility to respect and maintain confidentialityAttention to accuracy and detailStrong interpersonal and analytical skillsRequired EducationHigh School DiplomaPreferred ExperienceProficiency in Microsoft Office softwareWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.TravelSome travel may be required for this position to ensure regional coverage.Other DutiesNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.BenefitsTempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.Sign on bonusWork/Life BalancePaid time off - 25 days per year for full time staff14 paid HolidaysTempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSABasic Life, Short Term and Long-Term DisabilityOn-site gym (Stoughton Location) and wellness initiativesAnnual Reviews with merit-based increasesEmployee Recognition ProgramFinancial Wellness - 403(b) Retirement Plan with matchingContinuing Education, Training and Advancement opportunitiesWork Authorization/Security ClearanceAll offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.EEO StatementEqual Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Job Family: AssociateJob Function: Non-SupervisorPay Type: HourlyHiring Rate: 21 USDCompensation details: 21-21 Hourly WagePI8631840d0278-26289-40431882