Account Manager

Move into a job designed for you!Join our team and be a part of the Natco family.As a fourth-generation family-run business, Natco Home is one of the largest and most respected privately owned home furnishings companies in North America.At Natco, surpassing our customers' expectations in quality, service, and value is over a 100-year tradition. A commitment to innovation is woven into our future.An inspired career path awaits.Come see for yourself, there is no place like Natco Home.What we need:Natco is seeking a highly skilled Account Manager to join our Floor Coverings Product Management team. This is a hybrid position based out of our West Warwick, RI corporate headquarters. The Account Manager plays a key role in managing customer accounts and ensuring the accurate setup and execution of product orders under the direction of the Senior Product Manager. This position serves as the primary liaison between suppliers and internal teams, overseeing product data management, documentation review, and order coordination.What you'll do:Serve as the primary contact for assigned customer accounts, ensuring timely and accurate delivery of product ordersEnter and maintain accurate product information for accounts, including SKUs, costs, pricing, weights, dimensions, and supplier details for imported itemsReview all vendor and customer orders to confirm item specifications and documentation requirementsSet-up and maintain organized customer account records in SharePointCommunicate order information such as cost and delivery dates to internal cross-functional teamsCoordinate and track sample requests from suppliers for the sales teamMonitor packaging requirements and coordinate with suppliers to secure timely approvals and on-time shipments of these itemsCollaborate with the Compliance team to confirm all product testing requirements are met prior to shipmentManage a high volume of emails, promptly researching and resolving issues as they arise to maintain smooth account operationsSupport continuous improvement initiatives and perform all other duties as directed by the Senior Product ManagerWhat you'll have:An associate degree is required; a bachelor's degree in Supply Chain Management, Business Administration, or a related field is preferred. Equivalent combinations of education and relevant industry experience will also be consideredPrior experience in account management or related customer-facing role is preferredWhat you're good at:Verbal, written, and interpersonal communication skillsAbility to communicate professionally across all levels of the organization and external suppliersProficiency in Microsoft Office Suite, with emphasis on Excel; SharePoint experience preferredOrganizational skills and attention to detail, with the ability to manage multiple shifting priorities under tight deadlinesSelf-motivated and adaptable, with the ability to work independently in a fast-paced work environmentCritical thinking, problem-solving, and decision-making abilitiesMath and analytical skillsCollaborative team player with the ability to work effectively across departmentsProactive, deadline-driven, and able to anticipate and respond to work needsAPPLY TODAY!To be considered, please complete an online application.Come Home to Natco.Natco is pleased to offer comprehensive employee benefits to protect your health, support your family, and enhance your lifestyle.Our Benefits Package Features:Paid Time Off & Paid HolidaysMedical, Dental, and VisionHealth Reimbursement Account (HRA)Health Savings Account (HSA)Flexible Spending Account (FSA)Employer Paid Life Insurance401(k) Retirement Plan with Company MatchNatco Home, a fourth-generation family-owned business, proudly carries a legacy as one of the most respected and trusted names in the home furnishings industry. Established in 1917 in Rhode Island, Natco is one of the largest privately owned home furnishings companies in North America, with a robust distribution network spanning across the continent. Serving as a comprehensive home fashion resource, the Natco Home Group's exceptional product line-up of rugs, vinyl flooring, curtains, window treatments, and home décor products are available through major mass merchandisers, home centers, department stores, and clubs, not only in the United States, Canada, and Mexico but also in various other regions around the world. With a rich history in consumer goods manufacturing and a strong commitment to eco-friendly materials, Natco continues to adapt its product offerings to remain aligned with ever-evolving customer demands and market trends. Committed to innovation, Natco continues to venture into new product lines, solidifying its position as a leader in the industry.