Enablement Manager | Post-Sales

Customer Success ManagerRamp's Customer Success team is at an inflection point. As our product becomes increasingly autonomous, the CSM role is shifting from onboarding and activation toward something more ambitious: CSMs who operate as multi-product consultants and strategic finance advisors, credible partners to controllers, CFOs, and finance leaders navigating real operational change.This role is the engine behind that shift. You'll design and deliver the training programs, playbooks, and frameworks that help an entire post-sales organization work differently - more consultative, more commercially minded, and grounded in genuine finance expertise.This is the highest-priority initiative on the CS leadership roadmap. You'll have executive sponsorship, cross-functional partnership, and the organizational mandate to move fast.Build the Enablement Foundation (First 90 Days)Assess the current state of CSM capabilities and identify the highest-leverage gaps between where the team is today and where it needs to beDesign and begin delivering two core training tracks: sales enablement (discovery, positioning, multi-product expansion motions) and finance acumen (AP/AR, month-end close, spend controls, controller-level conversations)Document and systematize activation playbooks, onboarding processes, and team best practices into a shared operating infrastructureBuild relationships across product, analytics, solutions, and senior leadership to understand the full picture before building in isolationScale and Deepen the Program (Months 4-12)Develop exec-level courses, scrimmages, role plays, and certifications across the CSM organizationLead all-hands sessions, product enablement programs, and cross-functional trainingBuild change management frameworks that help CSMs (and their customers) navigate workflow transformationAdapt existing enablement content for CSM-specific contexts and motionsStandardize how the team captures and shares learnings from customer finance transformationsOwn the AI Enablement RoadmapLead the CSM AI competency program, building a structured roadmap to raise the floor of AI fluency across the teamCreate documentation and best practice workflows for internal AI tool adoptionHelp CSMs guide customers through their own AI journey, including organizations that need hands-on support before they're ready for autonomous workflowsBe a Strategic PartnerCollaborate with CS leadership on organizational direction, not just execution but ideas and alignmentBring patterns from top customer transformations back to the team as scalable learningPartner with finance and CS leadership on curriculum development for finance acumen trainingHelp the team articulate the business value of Ramp at the workflow transformation level, beyond time and cost savingsWhat You BringPractitioner CS background. You've done CSM, implementation, or post-sales work yourself. You know what it's like to sit across from a finance team and help them change how they work. That lived experience is essential because it's the foundation of your credibility with the field.Finance and accounting expertise. You understand how finance teams actually operate - AP/AR, procurement, month-end close, spend controls. You can engage a controller as a peer, not a support rep. This could come from a CPA background, financial operations consulting, or deep practitioner experience in finance-adjacent roles.Sales enablement experience. You've built or delivered programs that develop commercial skills like discovery, positioning, and expansion. You understand how to translate a sales motion for a CS context.Consulting orientation. You think in terms of business value frameworks, change sequencing, and helping teams unlearn as much as they learn. You're comfortable translating product capabilities into workflow-level outcomes.High agency and problem-solving instinct. You take ambiguous, opaque problems and turn them into real solutions. You identify what needs to happen and move on it without waiting for permission. People leave conversations with you having learned something.AI fluency. You use AI tools in your daily work and can guide others to do the same. You understand that raising the floor of adoption matters more at scale than catering to the ceiling of experimentation.What Would Make You Stand OutCPA, accounting, or ERP implementation background (NetSuite, Oracle Fusion, or similar)Experience at a fintech or financial software companyBackground in management consulting or business process transformationFamiliarity with spend management, procurement, or AP/AR workflowsWhat You GetA role with clear executive sponsorship and organizational priorityThe mandate to build something from the ground up, not maintain someone else's programA team and leadership group that values builders who think critically, move fast, and raise the bar for everyone around themA career trajectory that scales with the impact you createBenefits Available to All Full-Time Ramp Employees (Global)Flexible PTOUnlimited AI token usageCentralized home-office equipment orderingHealth and wellness stipendBudget for intra-office travelWeekly coffee stipendUnited States100% medical, dental & vision insurance coverage for you, with partial coverage for dependentsOne Medical annual membership401(k), including employer match on contributions made while employed by RampFertility HRA (up to $10,000 per year)Parental leave: up to 16 weeks (80 days) at 100% payPet insuranceIn-office perks: lunch, snacks, drinks, and moreRelocation support to NYC or SF (as needed)CanadaGroup medical, dental, and vision coverage through Sun LifeLife, AD&D, and disability coverageFertility drug coverage (up to $4,000 lifetime)Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced payEmployee Assistance Program and virtual care through Lumino HealthUnited KingdomPrivate medical insurance through Freedom EliteVirtual GP and at-home care via eMed x LiviWorkplace pension through Penfold, with salary sacrifice optionParental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other NoticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @ Ramp