Manager, Audio Visual-Digital Signage

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.OverviewThe Manager, Audio Visual Technology is responsible for planning, running, and maintaining all audio visual and event technology systems. This includes conference room equipment, digital signage, unified communications and voice platforms (Zoom, Microsoft Teams, Cisco Webex, Zoom Phone, Teams Audio), and AV infrastructure, ensuring reliable, high-quality experiences for in-person, virtual, and hybrid meetings. The Manager also brings AI tools into AV and event work, using features like automated transcription, real-time translation, and meeting recording to make events more efficient and engaging.This role supports internal and external events such as company meetings, town halls, and special projects, managing vendor relationships, coordinating event technology needs, and providing hands-on technical support to ensure everything runs smoothly. The Manager works closely with Events, Facilities, Creative and other teams to align AV and event technology with organizational needs, while planning for lifecycle improvements and delivering consistent, professional results.ResponsibilitiesDesign, implement, and maintain video conferencing systems, meeting room technology, and unified communications platforms (Zoom, Microsoft Teams, Cisco Webex), including hardware such as conference microphones, DSPs, Teams/Zoom Room devices, and presentation systemsAct as the subject matter expert for video conferencing platforms, guiding adoption and best practices for meetings, webinars, and virtual eventsPlan, execute, and manage AV and UC technology refreshes and lifecycle upgrades, including replacements and budget planning across the organizationManage Microsoft Teams Audio and Zoom Phone systems, including hardware, software, and certified devices; oversee voice services, configuration profiles, and policies for voicemail, auto attendants, and dial plansMonitor and maintain the digital signage platform, ensuring uptime, performance, and reliability by working with the vendor on support, updates, and system upgradesMonitor and troubleshoot AV and UC systems, resolving issues promptlyCoordinate and prioritize work requests and the event technology calendar to meet deadlines and requirementsCoordinate AV setup, operation, and breakdown for in person, virtual, and hybrid events including marquee events, executive meetings, and special projectsCollaborate with hotels, venues, and external partners to meet event technology requirementsManage AV service vendors and system integrators to ensure timely, quality project delivery and ongoing supportDevelop and deliver training sessions and documentation to staff on the effective use of AV and Unified Communications (UC) technologiesSupport AI powered event features, including Zoom AI Companion, Microsoft Teams Copilot, and post event media automationResearch, evaluate, and recommend new AV and event technology solutions to enhance user experience and support organizational needsAdditional ResponsibilitiesAdditional responsibilities as assignedQualificationsBachelor's degree in computer science, Information Technology, or related field required5+ years of experience managing enterprise AV, event technology, or unified communications systems in a corporate environment requiredIndustry certifications (CTS, AVIXA, or manufacturer-specific training) are a plusRequired SkillsHigh-level of commitment to a quality work product and organizational ethics, integrity and complianceAbility to work effectively in a fast paced, team environmentStrong interpersonal skills and the ability to effectively communicate, both verbally and in writing across technical and non-technical teamsDemonstrated decision making and problem-solving skillsHigh attention to detail with the ability to multi-task and meet deadlines with minimal supervisionProficiency in Word, Excel, PowerPoint and OutlookDesired SkillsAbility to travel and to work non-traditional hours, including evenings, weekends, and holidays for onsite studio operations and event supportKnowledge of the sport of soccerExperience with AI integrations in event technology workflowsTotal RewardsMajor League Soccer offers a competitive starting base salary of $75,000 - $85,000, based on individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent. Our benefits package includes comprehensive medical, dental, and vision coverage, a $500 wellness reimbursement, and generous Holiday and PTO schedule to promote work-life balance. We also prioritize career and professional development, offering on-the-job training, feedback, and ongoing educational opportunities.We believe in the power of in-person collaboration to fuel creativity, strengthen connections, and cultivate a vibrant workplace. As a result, employees are required to work from an MLS office at least four days a week. We understand the value of balance, so employees also have the flexibility of working remotely on Fridays, along with the option to take up to two additional remote flex days each month.At Major League Soccer, we are proud to be an equal opportunity employer. We value diversity and inclusion and believe that a diverse workforce enhances our ability to compete in the marketplace. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.We are dedicated to ensuring that individuals with disabilities are provided reasonable accommodation throughout the job application or interview process, essential job functions, and other benefits and privileges of employment. If you require accommodation, please contact us to request it.