Field Service Representative/Technician

DescriptionOwn Your Career as a Field Service RepresentativeWe know field service is demanding and takes the right person. That's exactly why the right people thrive here.As a Field Service Representative, you'll apply your technical, electrical, and mechanical skills in real-world environments where uptime matters. You'll install, troubleshoot, train, and support customers on advanced machinery and software, often under pressure. But you won't do it alone: Stiles backs you with strong training, a nationwide network of experienced teammates, responsive leadership, and fair compensation for your work, travel, and time.If you take pride in solving problems, working independently while being part of a high-achieving team, and tackling new challenges in different environments, Stiles is where your skills and talent can shine—and be valued.About Stiles MachineryFor more than 60 years, Stiles has helped manufacturers across North America increase efficiency and productivity. We deliver world-class technology backed by the largest support teams in the industry. With an extensive parts inventory, unique upgrade services, and a nationally accredited education and training program, Stiles builds solutions around our customers' needs and supports them long after installation.Stiles brings deep expertise across a wide range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative technologies and service-driven approach support customers in aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other manufacturing industries.Stiles Machinery is proud to have a nationwide team serving customers across the country. Headquartered in Grand Rapids, Michigan, Stiles operates regional offices in High Point, North Carolina; North Wales, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.What You'll DoInstall, start up, and instruct customers on technology represented by StilesDiagnose and resolve mechanical, electrical, and operational issues in the fieldDocument work performed, problems encountered, and customer concerns clearly and promptlyRecommend improvements pertaining to reliability, performance, and long-term operationBuild trusted relationships with customers and serve as a technical partner and problem solver, not just a service callAssist in training customers and Stiles service representatives on proper equipment use and maintenanceMaintain showroom equipment and assist with customer demos as neededContinuously develop your skills and knowledge of the technology you're working on while working alongside vendor technicians and experienced Stiles team membersRegional travel averaging four days per week, with overtime and mileage reimbursementWhat You Can Expect from StilesCompetitive payA comprehensive benefits package including health, dental, vision, life insurance, paid time off, and retirement optionsNationally accredited training programs, ongoing technical development, and clear paths for career growth within and outside of serviceA team that understands the demands of field service because many of our leaders have been service representatives themselvesPrompt overtime and mileage reimbursementWhat You'll NeedA valid driver's license and the ability to travel regularlyA flexible schedule and a strong sense of responsibility and professionalismTwo years of technical schooling in electronics or a related field, equivalent hands-on experience, a related associate's degree, or a willingness to learnPrior experience in CNC, PC-based controls, machine service, maintenance, or operation or completion of a Field Service training programWhy You Should ApplyBecause here, your work matters to customers, to your teammates, and to your future. We'll provide you the support to own your own career and build on your skills, the trust to do meaningful work, and the opportunity to grow—whether that means advancing into leadership or exploring new roles across different departments.Apply today and become a part of the solution.If you are currently an employee of a Stiles Machinery customer or dealer, we will require written approval from senior management of your current employer before processing your application.QualificationsEducationPreferredAssociate's degree or equivalent in technical trainingExperiencePreferredMaintenance or operation experience with woodworking machinery and technologyN/C, P/C, or maintenance experienceMechanical experienceMilitary technical experienceQualificationsEducationPreferredAssociates or betterTechnical/other training or betterExperiencePreferredMaintenance or operation experience with woodworking machineryN/C or P/C service or maintenance experience2-5 years: Mechanical experience2-5 years: Electronic experienceEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.