REQ_25089476 Senior Customer Engineer

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.Job DescriptionKey Responsibilities1. Technical LeadershipProvide expert-level support for 5G NSA/SA, NTN, O-RAN architecture, and Small Cell deployments.Lead integration and troubleshooting of xPON and DOCSIS systems.Optimize Wi-Fi performance across residential and enterprise environments.Support IoT device integration with cloud and edge platforms.2. Customer EngagementAct as a trusted technical advisor to customers, offering performance tuning and deployment strategies.Conduct deep-dive analysis of field issues and deliver actionable insights.Provide on-site and remote training to customer teams on product usage and best practices.3. Product & Field FeedbackSystematically collect and analyze customer requirements and feedback.Translate field challenges into feature requests and improvement proposals.Collaborate with product teams to influence roadmap and development priorities.4. Cross-Functional CollaborationWork closely with R&D and QA teams to resolve complex bugs and performance issues.Support pre-sales activities with Sales and Business Development teams, including technical presentations and solution design.Participate in certification processes with MNOs and regulatory bodies.Qualifications5+ years of experience in wireless communication, networking, or embedded systems.Strong understanding of 5G protocols, NTN, O-RAN standards, and broadband technologies.Knowledge of Open SW platforms standards such as OpenWRT, Prpl Foundation, RDKB, and so onHands-on experience with 5G products, Wi-Fi routers, IoT platforms, and network diagnostics.Excellent communication and customer-facing skills.Ability to travel for field support and customer engagements.EducationBachelorWork ExperienceLanguageSkills