Military Specialist

Military Specialist role at Modern AviationBase Pay Range$59,000.00/yr - $62,000.00/yrResponsibilitiesProvide strategic oversight and leadership for Modern Aviation's military and Department of Defense (DoD) customer programs across our network. Develop and implement policies, negotiate vendor contracts, ensure compliance with DoD requirements, manage financial and operational outcomes, and ensure exceptional customer service is delivered to all military and DOD personnel. Serve as the primary decision-maker for military reservations and related services, representing Modern Aviation with senior military contacts, vendors, and at industry events.Direct and ensure accuracy of all military and DoD reservations, resolving complex scheduling challenges and establishing policies for reservation management.Ensure ancillary services for each reservation, including hotel rooms, transportation, and catering, as applicable.Manage the military calendars and X1 reservation system, for visibility with the designated Fixed Base Operator (FBO) Leadership Team.Negotiate, establish, and manage contracts with hotels, transportation providers, and catering vendors to secure favorable rates and service standards for military customers.Lead any equipment requirements required by the military and DOD personnel, in conjunction with the FBO and Maintenance Department personnel.Develop operational plans and parking diagrams, brief FBOs prior to military arrivals, and oversee onsite execution of events.Design, implement, and maintain training programs, documents, and standards for Customer Service Representatives (CSRs) on military reservation processes and protocol.Monitor and analyze military fuel sales, track KPIs, and report outcomes to ensure financial targets are met.Own and oversee receivables from Aircards and military-related billing, implementing financial controls and accountability measures to ensure timely collections.Collaborate with Modern's Military Liaison and Marketing team to identify new military markets, develop strategies to expand business opportunities, and implement ROI-driven programs.Lead company representation at military conferences, airshows, and industry events, including operational planning, budget oversight, and ROI analysis.Partner with General Managers, FBO Leadership Team, and Maintenance personnel to coordinate resources and ensure seamless delivery of military services including Defense Logistics Agency (DLA) contracts.Reconcile and authorize payment for any military-related invoices.Assume additional responsibilities to support Modern Aviation's evolving business objectives.Qualifications and Desired AttributesFocused, organized, and results-driven individual with the discipline to drive a diverse group of cross-functional partners towards a set of defined change-management goals.A person who excels in a fast-paced environment and is comfortable driving to decisions and working through ambiguity.Energized by the opportunities to identify, build and/or revamp processes and ways of working across multiple teams and functions.An exceptional communicator in both written and verbal interactions; clear, concise, and able to effectively distill the "so what" for different audiences; as well as the ability to listen, empathize, and respond thoughtfully.Natural curiosity about people and love learning from diverse backgrounds, working styles, and perspectives and adapting your own approach to be successful.An individual who thrives in situations with ambiguity and change, balancing the need to be nimble and responsive in the short-term with driving longer-term progress.Passionate about, and experienced in, delivering exceptional customer service.Required Experience and QualificationsBachelor's degree in Business, Aviation Management, or related field; equivalent experience may be considered.Minimum 5 years of experience in aviation, government contracting, program management, or related field.A valid state driver's license and clear driving record.Ability to pass criminal background check to obtain an issued ramp access badge.Flexible schedule which could include nights, weekends, and holidays.Previous aviation and military experience.Working Conditions and Physical DemandsConstantly operates a computer and periodically moves around the office to access office machinery, e.g., copy machine.Must regularly walk, sit, stretch, bend, reach, grasp, stoop, kneel, crouch or crawl to position self to perform duties.Be aware of moving mechanical parts.With the appropriate personal protective equipment (PPE), work in environments that are loud.Perform various tasks in all types of outdoor weather conditions.Ability to travel to military bases, conferences, and airshows as required which is minimal.Benefits Provided401(k) with Company MatchMedical Flexible Spending Account6 Weeks (Annually) of Paid Parental LeaveCompany Provided Life Insurance and AD&D8 Hours (Annually) of Voluntary Time AwayVoluntary Life Insurance and AD&DMedical – PPO (2 Options) & HDHPShort- and Long-Term DisabilityHealth Savings Account (HSA), with company matchSupplemental Health – Accident, Critical Illness, HospitalizationDental – 2 Plan OptionsEmployee Assistance Program (EAP)VisionPet InsuranceCommuter Flexible Spending AccountPaid Time AwayDependent Care Flexible Spending AccountDesignated HolidaysSeniority levelAssociateEmployment typeFull-timeJob functionProject ManagementIndustriesAirlines and AviationEqual Employment OpportunityIt is Modern Aviation's policy to seek and employ qualified persons, in all jobs, in a manner which will ensure equal employment opportunity in a manner as to not discriminate against any person based upon race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Applicants must be legally authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an Employment Visa.Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.J-18808-Ljbffr