Helpdesk Engineer – Windows / Microsoft 365

Company DescriptionVichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.Job DescriptionWe are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.Key Responsibilities:Provide L1 desktop and application support for Windows users. Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues. Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues. Assist with user onboarding, offboarding, password resets, MFA, and access requests. Handle basic Azure AD / Entra ID user administration. Support file transfers, FTP/SFTP access, shared drives, and permission issues. Document tickets clearly and escalate L2/L3 issues when required. Communicate professionally with business users, including senior investment staff. QualificationsRequired Skills:Strong Windows 10/11 desktop support experience. Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics. Basic understanding of Azure AD / Entra ID. Familiarity with FTP/SFTP and file transfer troubleshooting. Excellent spoken and written English. Strong ticket documentation and follow-up discipline. Prior experience supporting financial services or investment firms is a plus. Work Location: New York office / onsite supportLevel: L1 Helpdesk / Desktop SupportBudget: Up to $40/hourClient Type: Small-sized investment fundAdditional Information