Vice President, Portfolio Operations & Transformation

Proper Hospitality is seeking a Vice President, Portfolio Operations & Transformation to join our corporate team in Los Angeles.Position OverviewThe Vice President, Portfolio Operations & Transformation is the senior operating leader accountable for portfolio wide hotel performance. This role has direct ownership of the Collective hotels and portfolio level operating authority across Proper and By Proper, ensuring consistent execution, strong GM performance, and disciplined delivery of results. This role owns operating outcomes, not operating infrastructure.In addition, this role is responsible for portfolio operational performance and leading cross-functional transformation initiatives that improve operating leverage, workflow efficiency, and margin across Proper's platform, including:Redesigning cross-functional workflowsImproving property-level operational performanceEmbedding AI and automation where it drives ROIReducing coordination friction and unnecessary headcount growthCore ResponsibilitiesCollective Hotels, Direct OwnershipDirectly manage and develop all Collective hotel General ManagersOwn Collective portfolio P&L performance and operating resultsServe as primary owner facing executive for Collective assetsLead stabilization, turnaround, and recovery effortsSet expectations, enforce standards, and make GM and senior leadership changes decisivelyPortfolio Oversight, Proper and By ProperHold portfolio level accountability for Proper and By Proper operating performanceEnsure consistent execution of brand, guest experience, and operating standardsIntervene directly when execution, culture, or results deteriorateProvide operating leadership during critical moments including openings, disruptions, or major initiativesGM Leadership and Talent OutcomesOwn GM performance outcomes across the portfolioCoach, develop, and retain high performing operatorsAddress underperformance quickly and decisivelyBuild succession depth and reduce key person riskCross Functional Operating LeadershipPartner with Finance, Commercial, HR, Culinary, Brand, and the SVP of F&B to ensure operating plans are executableAlign operational capacity with revenue, marketing, and growth initiativesServe as final operational decision maker during escalations and crisesExecution and Results FocusTranslate enterprise priorities into clear operating expectationsEnsure properties deliver results aligned with financial, guest experience, and brand objectivesHold leaders accountable for outcomes, not effortOutcome AccountabilityThe Vice President, Portfolio Operations is accountable for:Portfolio operating performance and execution qualityCollective hotel financial and operating resultsGM performance, retention, and succession readinessOwner confidence and credibility across the CollectiveTimely and effective response to operational risks and escalationsBoundaries of the RoleDoes not own enterprise operating systems or SOP architectureDoes not manage corporate process or cadenceDoes not serve as a staff or coordination roleAuthority is derived from ownership of outcomesProfile and Experience12 to 15 plus years senior hotel operations experienceProven multi unit leadership with direct GM accountabilityDemonstrated P&L ownershipStrong owner facing credibilityExperience operating complex, mixed quality, or turnaround portfoliosDecisive leadership style with low tolerance for sustained underperformanceComfortable operating as second in command without egoReporting LineReports to COO; direct reports include Collective Hotel General ManagersSalary$250,000-275,000 base + bonusProper Perks & BenefitsCompensation & RecognitionCompetitive Salary + BonusRewarding exceptional talent and performance across all levels.Recognition ProgramsCelebrating achievements big and small through company-wide appreciation and milestone rewards.Annual Performance ReviewsRegular opportunities for feedback, growth, and advancement.Culture of Growth & BelongingCulture of GrowthA collaborative, design-forward environment that values creativity, intelligence, and curiosity — where learning and excellence are a daily practice.Guided Skills DevelopmentAccess to training, leadership programs, mentorship, and cross-property mobility to encourage achievement and discovery.Diversity, Equity, Inclusion & BelongingWe honor individuality while fostering a culture of respect and belonging across all teams.Community EngagementOpportunities to give back through local volunteerism, sustainability, and charitable partnerships.Health & WellnessComprehensive Health CoverageMedical, dental, and vision plans through Aetna, designed to fit a range of personal and family needs.Wellness AccessCompany-subsidized memberships with Equinox and ClassPass, plus wellbeing workshops and mental health resources.Employee Assistance Program (EAP)Confidential support for emotional wellbeing, financial planning, and life management through Unum.Time Off & FlexibilityPaid Time OffFlexible PTO plus 11 paid holidays each year for corporate team members.Paid Parental LeavePaid time off for eligible employees welcoming a new child through birth, adoption, or foster placement.Flexible Work PracticesHybrid schedules for eligible roles and an emphasis on work-life balance.Financial Wellbeing & Core Protections401(k) ProgramCompany match of 50% of employee deferrals, up to the first 4% of eligible compensation.Employer-Paid Life & Disability InsuranceCore protections with optional additional coverage.Financial EducationAccess to planning tools and workshops to support long-term stability and growth.Lifestyle & Travel PerksHotel Stay Benefits75% off BAR (floor of $100) across the Proper portfolio.Design Hotels Partnership50% off participating Marriott Design Hotels.Dining Discounts75% off food & beverage at all Proper Hospitality outlets.Lifestyle PerksComplimentary or subsidized parking, cell phone reimbursement, and exclusive hospitality and retail discounts.Why Join Proper HospitalityAt Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present ProperWe believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.Our Commitment: Building the Best Place to WorkOur Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.