Customer Success Manager - US

Join to apply for theCustomer Success Manager – USrole atTaxGPT .Base Pay Range $80,000.00/yr – $100,000.00/yrAbout the Role We're seeking a Customer Success Manager to become a cornerstone of our customer success organization. In this role, you'll own the post‐sale customer journey from onboarding and activation through ongoing adoption, renewals, and expansion. You'll serve as a trusted advisor to our customers, ensuring they realize measurable value from our platform while identifying opportunities to deepen and grow each relationship. This role is ideal for someone who thrives in a fast‐paced, high‐growth environment and is excited about using AI, automation, and modern customer success tooling to scale impact without sacrificing the quality of the customer experience.What You'll DoOwn the customer lifecycle from onboarding and activation through renewal, ensuring customers consistently achieve measurable value from the platformBuild strong, trusted relationships with customers through regular check‐ins, success planning, and strategic business reviewsDrive expansion within the existing customer base by identifying upsell and cross‐sell opportunities aligned to customer goals and outcomesProactively manage renewals by monitoring customer health, addressing risk early, and reinforcing value well ahead of renewal cyclesDesign and refine scalable customer success programs and playbooks that drive adoption, retention, and net revenue retentionWhat You'll Bring3+ years of experience in customer success, account management, or customer‐facing SaaS roles, with a proven track record of driving onboarding, adoption, renewals, and expansionStrong experience managing a book of business and building trusted customer relationships that lead to long‐term retention and revenue growthProficiency with customer success, CRM, and lifecycle platforms (e.g., HubSpot, Customer.io, Gainsight or similar) to manage customer health, engagement, and renewal workflowsExcellent communication and stakeholder management skills, with the ability to lead value‐based conversations with customers and align internal teams around customer outcomesA data‐driven mindset, with experience using customer health metrics, adoption signals, and feedback to identify risk, drive renewals, and uncover expansion opportunitiesDemonstrated ability to design and execute scalable customer success programs and playbooks in high‐growth environmentsComfort leveraging AI, automation, and modern tooling to scale customer success efforts while maintaining a high‐quality customer experienceNice‐to‐HavesExperience applying AI, automation, or predictive insights to improve customer engagement, retention, or expansion outcomesFamiliarity with customer success analytics and health scoring to identify growth opportunities and renewal riskComfort working with data and reporting tools to gain deeper insight into customer behavior and value realizationBackground in high‐growth SaaS, fintech, or startup environmentsExperience working with customers in tax, accounting, or financial services industriesOur Hiring Process Step 1: Application (10 minutes)Click 'Apply Now' and fill out the application form. We'll review and respond quickly.Step 2: Take Home Assignment (~2–3 hours)After passing the initial screening, you will receive a take‐home assignment that takes 2–3 hours.Step 3: Virtual Interview (45 min)If you pass the assignment screening, you will be invited to an online interview with the hiring manager.Step 4: Virtual Interview (30 min)You may also be invited to an online interview with our founder and CEO, pending their availability.TimelineWe move fast and aim to close this job in one week.At TaxGPT, we are committed to fostering a diverse and inclusive work environment. We believe that diversity in all its forms – race, gender, nationality, religion, sexual orientation, and beyond – enriches our perspectives and enhances our product. Each member of our team brings unique experiences, skills, and viewpoints to the table, and it's this mosaic of backgrounds that drives our innovation forward. We provide equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or veteran status.Seniority Level: Mid‐Senior levelEmployment Type: Full‐timeJob Function: Other#J-18808-Ljbffr