Consumer Lending Loan Coordinator

Redwood Credit Union is looking for a Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service.Key ResponsibilitiesMember Service:Provide exceptional service to all Members, officials, internal team members, and service providersProvide general assistance and departmental support in completing tasks or projectsProvide phone coverage for the department at all timesCommunicate with Members regarding their loan status and request documentation needed to close the loanCompose and type letters, memos, and reports for staff and MembersEnsure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistanceDeliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standardsLending Support:Assist Direct lending with loan queues and funding when neededAssist Indirect lending with loan packages and funding when neededManage the loan completion process with Member from approval to fundingMaintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan typesFollow up with Members, dealers, or vendors for any documentation needed for fundingAssist funders to ensure loan files are complete prior to internal and/or external audit requestsEnsure confidentiality and safeguard sensitive Member financial informationEvaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are metIdentify cross sell opportunities that will benefit MemberReport daily any problems or concerns with specific loan filesPropose new or improved processes that will improve current processing structureReview and complete daily lending reportsJoin us and discover why you'll love working at Redwood Credit Union!ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.Why work for Redwood Credit Union? 27th largest credit union in the U.S. and the largest financial institution based in the North Bay Recognized by Newsweek as one of "America's Best Credit Unions 2026" Awarded a 5-Star Bauer Rating Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" Top Corporate Philanthropists (#24) - San Francisco Business Times Voted Best Places to Work in the North Bay 20 years in a row World-class Employee Engagement scores Rated Superior in Service by more than 90% of Members, surveyed by SF Gate Industry leading Net Promoter Scores across the U.SMinimum Qualification: Knowledge, Skills and AbilitiesThorough knowledge in the use of Internet-based loan origination softwareKnowledge of lending principles, practices, rules, regulations, and salesKnowledge of compliance requirementsAbility to communicate effectively both verbally and in writingAbility to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team membersAbility to act independently and confidentially, using discretion and tactAbility to analyze situations and recommend workable solutionsAbility to coordinate a variety of activities simultaneously and prioritize workAbility and desire to work in and contribute to a team environmentAbility to work a rotating schedule which will include working some Saturdays (1 to 2 a month)Licenses and CertificationsPosition requires the ability to be a registered and designated Credit Endorsee with the California Department of InsuranceThe ideal candidate has a combination of education and experience equivalent to a high school diploma, Credit Union/Banking industry or closely related field.Compensation: Base starting range: $23.00 to $29.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.Redwood Credit Union offers a robust benefits package to our eligible employees including: Competitive medical, dental, and vision insurance, mental health offerings Employee performance incentive plan Salary Advancement- Merit increase based on performance 401(k) program with employer match Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!RCU Discounts and Perks: RCU employees are eligible for a .75% discount off RCU standard collateral auto loans RCU employees are eligible for a 1% discount on all recreational or boat loan products 2% discount off Visas and LOC Loans through RCU 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000 0% interest on garment, fitness, or home office equipment loan of up to $500 100% financing for employee purchased homes!Physical Requirements: Ability to talk on the phone Ability to stand, bend, stoop, sit, walk, twist, and turn Ability to lift up to 20 pounds Ability to use a computer keyboard and calculator Work environment is indoors; majority of the time is spent sitting at a deskRedwood Credit Union is not offering Visa transfers and/or sponsorships for this position. Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.We are an Equal Opportunity EmployerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@redwoodcu.org. To ensure fairness and consistency, we’re unable to respond to individual inquiries about application status.