Client Support Advisor

Do you have an interest in real estate and the law? Do you like to help people solve really interesting problems? We are known for helping clients protect and secure their property and contract rights. They need a team behind them that really cares about their legal concerns. We are growing fast, and we need a Client Support Advisor who can hit the ground running.You do not need to have a legal or real estate background, but it is helpful. A customer-focused sales background is important, such as in hotel sales, event sales, or luxury goods. The ideal candidate will be able to take initiative on work that needs to be done and complete tasks with minimal hand-holding. You must have a positive attitude and follow policies, systems, and procedures.Full-time or part-time positions are available. Flexible hours and remote work are possible after training is completed. During the first 90 days of employment, the pay will be $20 /hour, with opportunities for salary and commission after that, including quarterly performance incentives.Compensation:$36,000 - $75,000 yearlyCompensation depends on experience. Benefits include quarterly bonuses tied to the achievement of objective monthly milestones (in full compliance with Michigan law and the Rules of Professional Conduct); paid holidays, and professional growth opportunities. For employees, benefits also include state-of-the-art firm-issued computer and telecommunications equipment and health, dental, and vision benefits after ninety days of full-time employment.Responsibilities:Screening potential new clients and scheduling initial consultationsCreate and foster a sense of urgency about engaging the FirmConduct in-depth meetings, both in-person and over the phone, with potential new clientsSign engagement letters with potential new clientsOversee the client onboarding process and hand the file over to the legal production teamFollow up with potential new clientsResponsible for updating the Firm's databases, reports, or spreadsheets to track incoming calls, qualified leads, consultations scheduled, and other key metricsQualifications:You smile when you answer the phoneYou are an amazing scheduler and pay attention to detailYou are very good with calendars, e-mail, spreadsheets, word processing, and the internetYour middle name is "No Drama"You can play nicely with others and are a team playerYou handle the call at 4:00 pm on Friday with as much enthusiasm as the first call on MondayFamiliar with client relationship management systemsYou can sell our services to clients who really need usYou are confident, articulate, and comfortable conveying new conceptsYou can empathize with clients' situations, exuding warmth and compassionYou are familiar with real estate and contracts, or are willing to learn what makes strong property law cases for the firmYou believe in the firm's commitment to work-life balance but are nonetheless prepared to arrive early, stay late, and work on weekends when necessary to get the job doneYou expect personal performance and team performance to be nothing short of the bestYou are honest and trustworthy; do not cut corners, earn trust, maintain confidence, and, most importantly, do what is right, not just what is expedientYou work at a fast pace with the ability to move between tasks quickly, are not overwhelmed with volume or by deadlines, and spend time on tasks that add valueYou develop and nurture productive and professional relationships with PNCs, clients, and staffYou are fast-learning, self-directed, and able to work with minimal oversightYou do not think of any task as "beneath you"About Company:Our Reputation for Expertise: For nearly 4 decades, David Soble leads a legal team of real estate and probate experts that have made us "go-to" attorneys in the real estate and financial - legal arena throughout Michigan and Ohio.Collaborative Environment: We foster a highly supportive and collaborative work culture where your ideas and contributions are valued and implemented.We're not just hiring a role—we're building a future-ready team. If you want to be a part of something purposeful, modern, and evolving, let's talk.Since 2020, Law Firm 500 has recognized us as one of the fastest-growing small law firms in the United States. We are also recognized by Martindale Hubblell (THE gold standard ratings firm that reviews lawyers across the globe) as among the top one (1%) percent of attorneys according to surveys from my legal peers for legal ability and ethical standards.