Project Coordinator

About Us MCD is a fast-paced and growing company specializing in graphic arts and print finishing. As a 100% employee-owned business, our team members don't just work here — they are owners. We provide services including foil stamping, embossing, die cutting, laminating, UV coatings, folding & gluing, and more. The Opportunity As MCD continues to grow, our Customer Service team is expanding to support increasing customer and production demands. We are seeking a Project Coordinator to manage customer projects, ensuring accuracy and customer satisfaction throughout the process. This role serves as a key liaison between customers, sales, and internal production teams. Schedule Core Hours: Monday - Friday, 8 AM - 5 PM Status: Salaried, Exempt What You'll Do Responsible for key accounts as assigned, including providing all customer service activities (order entry and acknowledgment, job check-in, specification confirmation, job tracking, problem solving, and resolution, etc.). Providing accurate estimates for incoming jobs defined as previous runs. Providing accurate job plans with clear direction for the production floor. Providing "Job Change Orders" as required, including edit processes, additional makereadies, etc. Ability to open, evaluate, and discuss a variety of customer-supplied files. Complete purchase orders for non-inventory items for jobs as needed. Responsible for assuring compliance with all applicable quality system procedures. Responsible for recognizing and implementing changes needed to streamline workflow from customer service to production. Responsible for profitability and feedback from their customer group. Coordinate press checks with customers, including limited travel for occasional customer visits. Provide vacation coverage for other department members as required. Responsible for all aspects of assigned customer relationships, including customer satisfaction and the successful management of customer projects. Other duties as assigned to support the team and business needs. What We Are Looking For At least 5 years of experience in a customer service, estimating, or planning position At least 3 years in the print or print finishing industry A 2-year degree or equivalent relevant work experience Proficiency with computer-based order entry and job planning systems A high degree of accuracy and attention to detail Strong organizational, communication, and problem-solving skills. Why Join MCD? 100% Employee-Owned (ESOP): Your work directly contributes to your future. Team Culture: We value respect, communication, and shared success. Comprehensive Benefits: Medical, dental, vision, PTO, 8 paid holidays, employer-paid disability, and more. Apply today and become an employee-owner! FyyDNgfhUr