Printing Project Coordinator

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: University StaffEmployment Type: RegularJob Profile: Printing Coordinator IIJob Summary:UW Madison's Digital Publishing and Printing Services (DPPS) is one of the largest in-house print production centers within the State of Wisconsin government. Our new state-of-the-art facility is located on Madison's east side (off campus) and offers free, on-site parking.DPPS is seeking an experienced customer service representative to join the team in our digital print facility. In this role, you will use a combination of your print production experience and customer service skills to help serve the UW campus and beyond!It is anticipated this position requires work to be performed in-person, onsite, at a designated campus work location. This position is located at 2109 S. Stoughton Road, Madison WI. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.Employees in this position can except to receive benefits such as generous vacation, holidays, and paid time off; competitive insurance and savings accounts; and retirement benefits.Key Job Responsibilities:Maintains and provides detailed records of customer-owned inventory itemsProvides direction, mentors, and cross trains members of the customer service teamProvides fulfillment services for customers including replenishment, paperwork management, and special event coordinationCoordinates production schedules and tracks print job progress to meet deadlines and ensure completionMaintains detailed print records on projects and keep other records as requiredReviews complex orders for accurate funding information and enters billing into databasePrepares related technical written correspondence to clients, vendors, and departmentsUnderstands state print purchasing requirements and regulationsConsults with customers on complex print projectsCoordinates printing projects that use external vendors and maintains records as requiredDepartment:Division of Information Technology, Systems Engineering & Operations, Digital Publishing & Printing ServicesSystems Engineering & Operations (SEO) is the infrastructure and operations unit for DoIT. SEO provides physical and virtual hosting, storage, backup, and database infrastructure for campus needs as well as research computing resources.Additionally, our Digital Publishing and Printing Service (DPPS) provides full-service digital media and a wide range of printing services for campus. Through a combination of in-house equipment and external vendors, we can service all your printing needs. We produce a wide variety of booklets, brochures, forms, envelopes, cards, flyers, posters, tickets, letterheads, newsletters, business cards, and even custom textbooks and course packets.Compensation:Starting salary will be based on experience and qualifications. Well qualified applicants can expect to earn an hourly rate between $25.00 - $27.50, with final salary based on experience and qualifications.Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/). Required Qualifications:Demonstrated professional experience in customer serviceDemonstrated professional experience in the commercial print industryBroad understanding of digital prepress, digital print and print bindery functionsBasic computer and technology knowledge, including Excel and Microsoft platformsProven capability to organize workload, manage competing priorities, and meet strict deadlinesPreferred Qualifications:In addition to required qualifications, the most qualified candidates may also have the following preferred qualifications:Experience working with commercial print vendorsExperience organizing and maintaining customer-facing data and paperworkExperience with print management softwareExperience with commercial print estimatingEducation:H.S. Diploma - PreferredHow to Apply:Click on the "Apply" button to start the application process.You will be prompted to upload the following documents:-Resume-Letter of QualificationsApplicants should attach a letter of qualificationsand resume detailing their training and experience relating to the required and preferred qualifications referencedabove. The application reviewers will be relying on written application materials to determine which qualified applicants willadvance in the recruitment process.Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.Contact Information:DoIT Human Resources, doit-hr@doit.wisc.edu, 608-263-1790Relay Access (WTRS): 7-1-1. SeeRELAY_SERVICEfor further information.Institutional Statement on Diversity:Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.The University of Wisconsin-Madison is an Equal OpportunityEmployer.Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.