Senior Technical Account Manager

Since 1996, InfoSend has been a trusted partner in eBilling, ePayment, data processing, and bill print and mail solutions. We help organizations simplify complex processes and deliver critical communications accurately and efficiently.With operations across California, Texas, Florida, Illinois, and Massachusetts, InfoSend continues to grow while staying grounded in what matters most: our people. Our team of 230+ professionals include many long-tenured employees who value stability, collaboration, and doing great work together.The OpportunityThis is a remote position. If located in California and near our headquarters in Anaheim, CA, the role will follow a hybrid schedule.We are looking for a Senior Technical Account Manager who will lead the implementation and ongoing delivery of print and mail programs for new and existing clients. This role combines technical data analysis, project coordination, and client relationship management.The ideal candidate enjoys working with data, managing multiple projects, and collaborating across departments to ensure client communications are accurate, efficient, and delivered on time. You will serve as a technical liaison between clients and internal teams while helping drive successful program launches and long‐term client satisfaction.ScheduleDuring training, the schedule will be Monday through Friday | 8:30 AM – 5:00 PM PST.Once training is complete, working hours may adjust to align with local time zone if located outside of PST.What You Will DoClient Implementations & Project ManagementManage multiple client implementations simultaneouslyServe as the primary point of contact throughout onboarding and program setupCoordinate with internal teams to ensure projects launch smoothly and on scheduleData Analysis & Technical SetupReview and interpret raw data files (CSV, JSON, XML, pipe‐delimited, etc.)Define project requirements to ensure accurate data processing and outputCreate mapping documents, visual aids, and technical documentationCross‐Functional CollaborationWork closely with IT, Production, and other internal teamsTranslate client requirements into technical and production deliverablesCommunicate technical concepts clearly to both clients and internal teamsClient Communication & SupportBuild strong client relationships and provide ongoing supportAnswer questions, resolve issues, and manage change requestsSupport program updates, enhancements, and troubleshooting post‐launchDocumentation & Process ImprovementMaintain accurate records including CRM notes, documentation, and project checklistsTrack project communications and implementation detailsIdentify opportunities to improve workflows and team processesQualificationsBachelor's degree or equivalent work experience required.4+ years of experience in a B2B environment, preferably with technical project or data‐focused responsibilities.Strong analytical skills and experience working with structured data formats (CSV, JSON, XML, etc.).Excellent communication skills, both written and verbal.Highly organized, detail‐oriented, and able to manage multiple priorities with minimal oversight.Proficiency in Microsoft Excel and Word; familiarity with corporate network environments.Experience with Adobe Creative Suite is a plus.Familiarity with Oracle XML or similar data sources is a plus.What We OfferMedical, dental, vision, and life insuranceSupplemental insurance optionsFlexible Spending Account (FSA)401(k) with generous company matchBonus opportunitiesPaid time off, sick time, and holidaysCasual work environmentStrong commitment to work‐life balanceOpportunities for growth and advancementEmployee Assistance Program (EAP)Long‐term stability with a people first company#J-18808-Ljbffr