Customer Service Coordinator

Company DescriptionUFI Filters USA is a dedicated provider of innovative filtration and thermal management solutions. With a commitment to exceptional quality and cutting-edge technology, we serve a variety of industries, including automotive, industrial, and aerospace. Our mission is to deliver sustainable and reliable solutions that meet the evolving needs of our customers. As a part of a global organization, we prioritize customer satisfaction and continually strive to lead in filtration innovation.Role DescriptionThe aim of the Customer Service Coordinator role is to satisfy customer needs through the management of sales orders, from the order creation until the final delivery, providing to the counterpart all the required information and value-added services through phone, e-mail or face to face meetings. The candidate needs to be constantly aligned with the latest information coming from Procurement, Warehouse and Production, in order to be able to promptly react and deal with issues that could compromise the punctuality of the delivery.ResponsibilitiesManage Customer Orders through WebEDI, via EDI and through e-mail, ensuring that parts aredelivered on time to the final customersLiaise with Planning, Production and Procurement in case of any deviationMonitor customer orders from the first release through the final delivery, checking if customer isrespecting the agreed commitmentsManage customer web portals for verifying communications related to service level or claimsand for downloading documents (invoices, contracts, procedures)Examine debit/credit notes, gathering and addressing information to the other UFI departmentsdirectly involved (Quality, Supply Chain, Sales)Support Controlling with documentation related to special transports costs, rebates, priceadjustmentsConstantly update Customer Sales Data (price lists, contracts and agreements), in coordinationwith the Account ManagerUse empathy and active listening when attempting to find solutions to customer problemsMonthly check of customer rating and customer scorecards, and dispute possible claimsIn case of urgent/critical items, monitor suppliers’ shipping schedules and goods arrival at UFIwarehouseAnalysis and elaboration of sales reports and forecastingQualificationsAutomotive Industry Customer Service experience requiredCollege degree preferredFluent in both oral and written EnglishERP system knowledge (preferably JDE)Microsoft Office (Excel, Power Point, Access)Communications skillsBehavioral competenciesTeamwork attitudeCustomer drivenDynamic attitude – flexible in day-to-day activities with an attitude toward precision and accuracyProblem solving approachProactive communication