Customer Service Coordinator

A leading global automotive manufacturer in Troy, MI is looking for a Customer Service Coordinator to lead on order creation through to final delivery, maintaining excellent customer communications and satisfaction. Working collaboratively with Procurement, Warehouse and Production, the Customer Service Coordinator will quick to react and solve arising problems with a solutions focused approach, ensuring on time delivery. Client DetailsOur client is a leading global automotive manufacturer with a strong presence in the luxury automotive sector. DescriptionManage Customer Orders through internal systems, EDI and e-mail, ensuring that parts are delivered on time to the final customers. Liaise with Planning, Production and Procurement to ensure of on time delivery. Monitor customer orders from the first release through the final delivery. Create customer sale orders. Day to day use of customer portals, managing communications or claims. Support Controlling with documentation related to special transports costs, rebates and price adjustments. Constantly update Customer Sales Data (price lists, contracts and agreements). Monitor supplier's shipping schedules and arrival at the warehouse. Analysis of sales reports and forecasting. ProfileThe successful Customer Service Coordinator will have: 2-3 years of experience in Customer Service Proactive and takes initiative to solve issues within a timely manner. Works collaboratively with different colleagues and departments, as well as operating autonomously. Excellent communications skills, both written and verbal. ERP system knowledge. Microsoft Office (Excel, Power Point). Job OfferFull time contract. Hybrid in Troy, MI. Compensation up to $70,000. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Job Requirements:Manage Customer Orders through internal systems, EDI and e-mail, ensuring that parts are delivered on time to the final customers. Liaise with Planning, Production and Procurement to ensure of on time delivery. Monitor customer orders from the first release through the final delivery. Create customer sale orders. Day to day use of customer portals, managing communications or claims. Support Controlling with documentation related to special transports costs, rebates and price adjustments. Constantly update Customer Sales Data (price lists, contracts and agreements). Monitor supplier's shipping schedules and arrival at the warehouse. Analysis of sales reports and forecasting. 2-3 years of experience in Customer Service Proactive and takes initiative to solve issues within a timely manner. Works collaboratively with different colleagues and departments, as well as operating autonomously. Excellent communications skills, both written and verbal. ERP system knowledge. Microsoft Office (Excel, Power Point).