Manager of Operations

Manager of OperationsSwarm Basketball & Gametime Tourneys (a 3STEP Sports Brand)Why Join Swarm Basketball & Gametime TourneysThis role offers a unique opportunity to contribute to both club basketball growth and tournament operations within a fast-growing organization. You will gain hands-on leadership experience while making a meaningful impact on athletes and families.To learn more visit: www.swarm-basketball.com / www.threestep.comAbout The PositionJob Title: Manager of OperationsEmployment Type: Full-time/SalariedLocation: Hybrid with up to 3 days onsite at the home office in Woburn, MA / LOCAL candidates will only be consideredTravel: During Tournament Season & Work evenings and weekendsPosition OverviewSwarm Basketball and Gametime Tourneys are seeking a driven, adaptable, and highly organized full-time Regional Director & Assistant Tournament Director to support both sides of our basketball operations. This dual-role position blends club basketball leadership and sales with event and tournament operations.While this is a full-time role, the workload is seasonal in nature. During the club season, the primary focus will be on Regional Director responsibilities. As the club season progresses, the role will shift to support and prepare for Gametime Tourneys tournament and league operations.Key ResponsibilitiesRegional Director – Swarm Basketball Responsibilities Oversee and support regional club programs, including tryouts, teams, program directors and seasonal operations Serve as a primary point of contact for families, coaches, and partners via phone and email Drive program growth through outreach, relationship-building, and sales initiatives Assist with player registration, retention, and customer experience Coordinate logistics for tryouts, practices, games, and event Track goals, timelines, and deliverables while managing multiple projects Adapt to new systems and processes as the organization growsAssistant Tournament Director – Gametime Tourneys Responsibilities Support tournament and league operations including scheduling, staffing, logistics, and on-site execution Act as on-site Site Director when needed Manage court assignments, game flow, and event timelines Assist with team registration, payments, and customer communication Coordinate with venues and facilities Recruit, schedule, and support part-time event staff Resolve on-site issues professionally and efficientlyRequired Qualifications Experience working in youth sports Basketball tournament or event operations experience preferred Strong sales, customer service, and relationship management skills Excellent verbal and written communication skills Highly organized and able to manage multiple priorities Self-starter with the ability to work independently Reliable transportation and ability to commute to Woburn, MA up to 3 times per week Availability for weekends, evenings, and travel during tournament seasonsPreferred Skills & Attributes Background in Sport Management, Business, Marketing, or related field Strong attention to detail and pride in execution Leadership mindset and problem-solving ability Passion for youth development and basketball3STEP Sports Benefits Package Includes Competitive compensation Comprehensive benefits package, including medical, dental, vision, FSA accounts, life insurance, paid holidays, and a generous PTO plan, as well as other elective insurance options 401K retirement savings plan with 50% company match Paid Parental LeaveWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.