B2B Account Representative

Location: Aurora, CO (on-site)Employment Type: Full-TimeCompensation: $22-$25 per hour (dependent on industry experience)Strong partnerships don’t happen by accident. They happen when communication is clear, details are managed with care, and people consistently show up for one another.At Fenix Outdoor, we’re looking for a B2B Account Representative to help create that experience for our wholesale partners. In this role, you’ll serve as a trusted connection point between our sales teams, internal partners, and our retailers who bring our brands to outdoor communities across North America.This is an ideal opportunity for someone who enjoys solving problems, building relationships, and bringing order to complexity. You’ll help guide wholesale orders from booking through delivery while partnering across Sales, Planning, Logistics, and Finance to ensure a seamless customer experience.If you’re energized by collaboration, thrive in a fast-moving environment, and take pride in getting the details right, we’d love to hear from you.What You Will DoAccount Partnership & Customer ExperienceServe as the primary point of contact for assigned wholesale accounts and sales representative groupsBuild strong relationships through responsive communication, proactive problem-solving, and exceptional serviceSupport account needs, troubleshoot issues, and help ensure a positive experience throughout the order lifecycleOrder Management & Operational ExcellenceManage wholesale orders from pre-book through fulfillment, maintaining accuracy across order entry, allocations, confirmations, and delivery executionEnsure all order details, shipping requirements, routing instructions, and supporting documentation are complete and accurateMonitor open orders, production status, and fulfillment timelines; proactively communicate updates and potential risksCross-Functional CollaborationPartner closely with Sales, Planning, Logistics, and Finance teams to manage order flow and resolve challengesSupport seasonal booking initiatives, sales programs, and inventory opportunities through accurate system setup and executionHelp balance customer expectations with business priorities while identifying practical solutions to complex situationsContinuous ImprovementMaintain high standards of data integrity across ERP and order management systemsAnalyze order trends and recurring challenges to identify opportunities for improvementContribute to documentation, workflow enhancements, and scalable processes that support future growthYou BringWHAT MAKES YOU A GREAT FIT2+ years of experience in customer service, dealer services, account services, order management, or a related fieldStrong written and verbal communication skills with the ability to build trust and relationshipsExceptional attention to detail and ability to manage multiple priorities effectivelyA proactive, solutions-oriented mindset and a genuine desire to help others succeedComfort learning and navigating multiple systems and processesConfidence working in a fast-paced environment with changing prioritiesProficiency with Microsoft Office, including Outlook, Excel, and WordA collaborative approach and enjoyment of working toward shared goalsPreferred (but Not Required)Bachelor’s degree or equivalent combination of education and experienceExperience with ERP systems, especially Microsoft AXExperience using ZendeskData analysis and reporting skillsExperience supporting wholesale, retail, apparel, footwear, outdoor, or consumer goods businessesWhat We OfferClick here to learn more about Fenix Outdoor’s benefits, including:401(k) with employer match to support your long-term financial wellbeingComprehensive health and wellness benefits for full-time employees, including medical, dental, and vision coverage, and long- and short-term disabilityGenerous paid time off and paid company holidays to rest, recharge, and spend time outdoorsProduct discounts across Fenix Outdoor’s family of premium outdoor brandsA strong commitment to sustainability, quality craftsmanship, and responsible business practicesAbout UsFenix Outdoor is an international group of premium outdoor brands, including Fjällräven, Royal Robbins, Hanwag, and Devold of Norway, united by a shared mission: to enable all people to experience and protect nature.From our Nordic heritage to our North American headquarters in Colorado, we're committed to creating durable, responsibly made products that inspire life outdoors. We believe businesses should contribute to stronger communities, healthier ecosystems, and meaningful experiences in nature. Sustainability, integrity, and long-term thinking guide everything we do.✨ INTERESTED?We'd love to learn how your attention to detail, collaborative spirit, and customer-focused approach can help strengthen the experience we deliver to our wholesale partners and support our mission of connecting more people with the outdoors.Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.Fenix Outdoor International AG is a global group of premium outdoor brands, listed on Nasdaq OMX Stockholm (Mid Cap). Across our portfolio, we design and deliver clothing and equipment that enable an active life in nature.Each brand within Fenix Outdoor serves a distinct segment of the outdoor community, while sharing a common commitment to quality, durability, and long-term responsibility. Together, we offer premium products that support every kind of outdoor experience.We are proud to foster a workplace grounded in respect, fairness, and inclusion. We are committed to building a diverse and welcoming environment where all employees feel safe, valued, and empowered to grow. Equal opportunity is not just a policy; it’s part of how we work.