Lead Partner Manager (Americas)

About The RoleAt Shopify, we simplify enterprise commerce for businesses of all types. We empower high-growth, high-volume merchants with the scalability, reliability, and flexibility they need. Our commitment is to make every merchant love their commerce platform and tools, and our Partner Management team plays a crucial role in making this a reality.Partners build with Shopify because it gives them an unmatched opportunity to grow alongside the future of commerce. Our platform, products, merchant base, and ecosystem create a place where agency partners can build durable businesses — from focused lifestyle agencies to scaled, category-defining companies. Partner Management exists to make that opportunity real: helping partners find the right merchants, adopt the right products, grow their practices, and feel supported as builders in the Shopify ecosystem.We are looking for a visionary partner manager who can foster relationships and drive strategic outcomes for our emerging and high-potential partner ecosystem. You will be someone who strengthens the value of partnerships internally and can leverage those collaborations to transform the business of high potential and performing partners across all Shopify plans and merchant businesses. You will bring a macro perspective to our growth and development, and know how to increase the impact of Shopify’s partner flywheel through proactive partner identification, outreach & strategic coaching, and 1:many educational campaigns.About YouMoving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.Before you apply, consider if you can:Care deeply about what you do and about making commerce better for everyoneCare deeply about craft excellence and being an expert in your chosen area of workExcel by seeking professional and personal hypergrowthKeep up with an unrelenting pace (the week, not the quarter)Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) changeBring critical thought and opinion — and embrace differences and disagreement to get shit done and move forwardWork digital-first for your daily workAbout The RoleAs a Partner Manager, you will support an ecosystem of over 2,000 agency partners who contribute to merchant acquisition, implementation, launch, custom development, and expansion. Your mission is to help these partners build stronger Shopify practices by connecting their capabilities to merchant needs, helping them adopt new commerce solutions, and creating durable growth for partners, merchants, and Shopify.You will help partners turn Shopify’s innovation — from unified commerce to AI-enabled and agentic commerce workflows — into merchant value and new revenue opportunities for their own businesses. You’ll support partners at different stages of ambition, from boutique agencies building sustainable practices to high-growth firms scaling toward transformational outcomes. Your work should help partners see Shopify not just as a platform to implement, but as a place to build a real business.As a Partner Manager you will work on things like:Build scalable partner success programs that help partners identify their strongest merchant segments, sharpen their Shopify positioning, and grow repeatable revenue streams.Coach high-potential partners on differentiated strategies and actionable growth plans for their Shopify practices.Develop enablement resources, playbooks, office hours, campaigns, and workflows that make it easier for partners to build, launch, and scale merchant work on Shopify.Identify opportunities to recognize, reward, and amplify partners who deliver exceptional merchant outcomes.Design engagement motions that make it easy for partners to act on and see success building a practice with Shopify.Deploy scalable growth motions that help partners expand their portfolios through new merchant acquisition, new merchant services, and adoption of Shopify products by existing merchants.Strengthen a community of Shopify builders through IRL and virtual moments where partners learn from each other, share what is working, collaborate on merchant opportunities, and deepen their connection to Shopify’s mission of entrepreneurship.Collaborate with Sales, Marketing, Operations, Enablement, and other cross-functional teams to achieve partner, merchant, and Shopify business objectives.Success in this role looks like:More partners building durable, profitable Shopify practicesIncreased partner-led merchant acquisition, growth and expansionHigher adoption of Shopify’s newest commerce capabilities by partners and merchantsStronger partner engagement across campaigns, education, and community programsClearer pathways for high-performing partners to grow with ShopifyImproved partner sentiment, trust, and confidence in Shopify as the platform to build onQualificationsPrior experience in partner management or partner/growth marketing, preferably with a focus on commerce or retail tech platforms.Experience managing and engaging a large portfolio of partners or customers to drive commercial outcomes.Strong empathy for agency partner business models, including how they acquire clients, package services, price work, and scale delivery.Ability to translate product innovation into partner opportunity, especially across emerging areas like AI-enabled commerce, unified commerce, and new merchant growth services.Experience building scalable enablement, lifecycle, or community programs that help large audiences take action.Strong commercial judgment with the ability to balance Shopify outcomes, partner growth, and merchant success.Proven track record of helping partners grow revenue through consultative guidance, enablement, or commercial programs.Excellent communication skills, with the ability to build trust and provide partners and their clients with the best solutions.Demonstrated knowledge of the agency partnership ecosystem and industry in which our partners operate, including an understanding of their business challenges and how Shopify can address them.Ability to multi-task across multiple partner requirements and workstreamsDesire to learn and master the value of new product iterations, and educate our growing partner base.Ability to advocate for partner needs internally while balancing commercial priorities, merchant outcomes, and Shopify’s broader ecosystem strategy.Passion for engaging with people, understanding their unique business needs, and demonstrating how Shopify can help them achieve meaningful growth.BonusPrior experience working with Shopify agencies or freelancers.Prior experience as a merchant or brand in ecommerce or retail industries.Experience in commerce ecosystems with core ecommerce platforms.A background in SaaS environments and understanding of the US market.In-depth knowledge of the competitive landscape in retail tech and commerce.What You’ll Get An opportunity to shape the future of partner-led growth at Shopify.A dynamic, collaborative work environment focused on innovation and growth.Competitive compensation.About ShopifyOpportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.About YouMoving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.Before you apply, consider if you can:Care deeply about what you do and about making commerce better for everyoneExcel by seeking professional and personal hypergrowthKeep up with an unrelenting pace (the week, not the quarter)Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) changeBring critical thought and opinionPut AI agents and tools to work on the tasks they're built for, and focus on the work only humans can doEmbrace differences and disagreement to get shit done and move forwardWork digital-first for your daily workWe may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.