Patient Access Representative III, Med Center I - W Market, 8:30a-5:00p

Address515 W Market Street 3rd Floor Louisville, KY 40202ShiftFirst Shift (United States of America)Job Description SummaryThe Patient Access Representative III is responsible for communicating with patients and physicians in a timely and professional manner both verbally and electronically. As a first point of contact for all VIP patients and providers, handling urgent referrals, as well as all web appointment requests, the representative will create a positive impression for UofL Physicians while scheduling patient appointments according to clinic operating standards.Job DescriptionAnswer all incoming calls with exceptional customer service with a focus on compassionate patient centered careSchedule new, return, internal employee, and referring provider VIP appointments within multiple groupsReview incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely mannerAccurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologiesRegularly monitor guided schedule documents to ensure up to date scheduling complianceDetermine appropriate physicians for all non-directed referralsReschedule patients using proper functionsField non-clinical patient questions or transfer to appropriate clinical partiesSet patient’s expectations for their visit ensuring an excellent patient experienceCall patients to reschedule appointment when clinic is cancelledUse Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systemsTreat all matters confidentially concerning patient information according to HIPAA guidelines.Adhere to group productivity and quality metricsMaintains compliance with all company policies, procedures and standards of conductComplies with HIPAA privacy and security requirements to maintain confidentiality at all timesPerforms other duties as assignedA Note On Required Work ExperienceFor internal promotions, equivalent experience as a Patient Access Representative II in 2+ assigned specialty groups will substitute for the work requirement.