Patient Service Representative

Description Of ResponsibilitiesThe Patient Service Representative shall promote a high level of customer service. They shall cultivate a safe and caring environment always acting in the best interest of patients. They are responsible to assist patients in scheduling and registering for appointments, to receive and document accurate information from patients, answer incoming phone calls, record phone messages, direct calls to appropriate personnel, request medical records and represent BrookWell Infusion in an ethical and compassionate manner.Responsibilities of the Patient Service Representative include the following:Greet and check in patients with a gracious and helpful attitudeAssist patients with paperwork needs, completion of registration process and verification of benefits Schedule patients promptly while communicating with all staff to ensure efficient patient flowHelp escort patients to treatment area placing them in a comfortable environmentCollect copays and receive payments from patients accuratelyReceive and enter orders accurately and completelyFile records and documents, such as chart notes, labs, diagnostic tests, and other information accurately and in a timely mannerFacilitate open and closing procedures including, but not limited to, turning on lights, music, water wall, televisions, tablets, etc.Maintain cleanliness of office, reception, waiting area, restrooms and break area including trash removalStock and restock patient treatment, patient refreshment area and provider break areaAssist provider and other personnel with cleaning treatment areas throughout and at the end of the day including trash removalSupport other personnel with medical and non-medical supply order requirementsAssist with audits and quality assurance functions.Reporting to the partners or their designee in a prompt, efficient manner with the proper disposition. This may include participation in routine management meetings, training oversight, reporting, and coordination with other departments or personnel.Other projects, activities, or responsibilities assigned at the discretion of the partners or their designee. Minimum QualificationsBachelor’s degree or equivalent experience preferredComputer literacy, including knowledge of software applications and familiarity with MS Office, electronic health records, internet, and mobile applicationsA friendly personality with good people skills including team collaborationExcellent written communication skillsPhysical RequirementsThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description:The employee is regularly required to stand, walk, and sit, as well as talk and hear.Good hand-eye coordination and the ability to lift up to at least 25 pounds.