Microsoft 365/Productivity Analyst

Job Title: Microsoft Productivity AnalystJob Location: Alpharetta, GA and Cincinnati, OH (Hybrid)Job Duration: C2C/W2Job Description:Job Description:Work within the Technical Operations function as a technical leader responsible for operations of a broad array of SaaS tools including Project Tools, Microsoft Productivity and Office Suite, Survey Tools, and Meeting Room Technologies.Responsible for L3 Operations and Systems Administration for Project Tools including Smart Sheets, Miro, Aha!Responsible for L3 Operations and Systems Administration for Microsoft Productivity tools including Microsoft Office, Microsoft Visio, Microsoft Whiteboard, Microsoft ToDo, Microsoft Viva Engage, Microsoft Viva Insights, and Microsoft Planner.Responsible for L3 Operations and Systems Administration for Survey Tools including Sli.do and Survey Monkey.Responsible for L3 Operations and Systems Administration for Meeting Room Technologies including iOffice Team and Teams Rooms PanelsTechnical accountability over the operational stability of Productivity platforms, tools & services.Maintain a solid understanding of a complex Productivity ecosystem which has several integrations into other systems including but not limited to security tools, identity platforms, authentication systems, internal operational tools, and other systems.Work to transition Productivity services cross tenant, providing support for the separation management office to ensure seamless transitions to the Client’s platform.Owning the tools required to manage Productivity systems: admin consoles including M365 admin portal for managing Microsoft Productivity services, identity management and delegated administration tools to manage groups and objects, and Microsoft PowerShell for automated administration.Act as the technical escalation point within the internal Systems Administration team for complex issues and advanced troubleshooting for Productivity tools and integrated systems.Perform platform monitoring, maintenance, and management across the entire ecosystem of Client’s Productivity related services.Responsible for managing, tracking, testing and pushing out Microsoft Office product and security updates, ensuring the entire organization is on the correct channel and version.Thanks and Have a Great Day!!