Service Desk Analyst

Detailed Description: Provide outstanding service to, and build relationships with Huntington colleagues every day Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals Maintain up to date knowledge on Huntington products, services, technology, and procedures Compile documentation necessary for effectively fulfilling customer needs Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful Follow up with customers to ensure issue has been resolved Drive initiatives that improve the service desk Partner with internal support groups in providing the best service to our colleagues Other duties as assigned Basic Qualifications: Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework. Associate's Degree Preferred Qualifications: Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule Previous banking environment experience preferred Ability to demonstrate professional verbal communication skills Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material Ability to professionally handle irate customers Ability to use a headset and to sit for long periods of time Experience with Microsoft Office applications and the Internet A+ and Network+ certifications HDI certifications Job Type: Contract Pay: $19.00 - $21.00 per hour Expected hours: 40 per week Schedule: 8 hour shift Experience: Customer service: 1 year (Required) License/Certification: CompTIA A+ (Required) Ability to Commute: Flint, MI 48502 (Required) Ability to Relocate: Flint, MI 48502: Relocate before starting work (Required) Work Location: Hybrid remote in Flint, MI 48502