Fulfillment Manager

Productiv is a high-performance third-party logistics (3PL) company specializing in kitting, assembly, and omnichannel fulfillment for some of the biggest consumer brands in the country. Nine of every ten of our clients are billion-dollar brands. We move 30 million+ kits a year. We run 14 operations nationwide, with our Dallas–Fort Worth campus serving as one of our flagship hubs — and we're growing fast. Learn more at www.getproductiv.com. About the RoleWe're hiring a Fulfillment Manager to lead the floor at our DFW fulfillment center — including a custom fulfillment program we're building for one of the most recognized global premium coffee brands in the world. This is a hands-on, people-first leadership role. You'll lead a team running high-volume D2C e-commerce fulfillment for some of the most recognized brands in the country, including a custom program we're building for a top-tier global brand. If you've led people in a warehouse, fulfillment center, distribution center, 3PL, or e-commerce operation — and you take pride in building strong teams and running a tight ship — we want to meet you. What You'll DoLead, coach, and develop a team of supervisors and warehouse associates across kitting, picking, packing, and shippingSet the daily game plan — assign work, balance labor across shifts, and keep your team focused on hitting daily goalsWalk the floor every day, solve problems in real time, and stay connected to what's actually happening with your teamBe the operational face of Productiv to our client leadership — own KPI reporting, lead operational reviews, and represent the team in client conversations.Champion a culture of safety, accountability, and pride in the workBuild the bench — train associates into leads, leads into supervisors, and grow your team from withinHandle scheduling, attendance, coaching conversations, and basic performance managementPartner with Client Services and Program Managers to support new program launches and seasonal peaksKeep standard operating procedures (SOPs) sharp and look for simple ways to improve flow and accuracy What We're Looking For3+ years of leadership experience in a warehouse, fulfillment center, distribution center, 3PL, or e-commerce operationProven success managing and developing teams of 15+ associatesStrong people leadership skills — you know how to coach, hold people accountable, build trust, and bring out the best in a teamComfortable using a Warehouse Management System (WMS) and reading basic operational reportsCalm, steady presence under pressure with strong communication skillsHigh school diploma or GED required — bachelor's degree is a plus but not required (your experience counts more)Willingness to work on-site in Grapevine, TX with flexibility during peak periods What We OfferCompetitive salary: $65,000 – $75,000 per year, based on experienceHealth, dental, and vision insurance401(k) with company matchPaid time off (PTO) and holidaysReal career growth — we promote from within and we mean itDirect access to decision-makers — no corporate ladder to climb just to get an answerA team that solves problems together at a company that's actually growing Nice to Have (Not Required)Bilingual in English and Spanish is a plus, but not required to apply