IT Desktop Support Engineer / BAU

" 1 3+ years of IT support experience " Windows 10/11 & Office 365 support " Hardware/software troubleshooting " Ticketing system experience (ServiceNow/Jira) " Desktop/laptop deployment and support " BAU (Business-As-Usual) operational support experience " Windows imaging, patching, software installation " Active Directory and account administration " Printer/mobile device support " Experience handling incidents, requests, and escalations