Virtual Assistant

Virtual Assistant (Healthcare Practice | Part-Time, Remote)We are a small, heart-centered naturopathic and ketamine-assisted care practice seeking a professional, warm, and detail-oriented Virtual Assistant to support day-to-day operations. This role is ideal for someone who enjoys creating a smooth, welcoming experience for patients while keeping systems organized and running quietly in the background.About the PracticeWe are a boutique holistic medical and mental health practice with two providers, serving 15–30 patients per week. Our work blends medical care with thoughtful, patient-centered support. The Virtual Assistant plays a key role in shaping each patient’s experience from their very first interaction.Key ResponsibilitiesManage scheduling, cancellations, and calendar coordinationRespond to patient phone calls and text messages with professionalism and careHandle billing, invoicing, and payment plansProcess labs and manage incoming/outgoing faxesMaintain accurate and up-to-date patient records in the EHRSupport general administrative organization and workflow(Optional) Assist with light social media tasksIdeal CandidateFriendly, professional, and reliable with excellent communication skillsHighly organized with strong attention to detailComfortable holding a calm, welcoming tone with patientsAble to work independently and manage tasks efficientlyFamiliar with healthcare administration (preferred)Experience with Charm EHR or ability to learn quicklyDetailsPart-time: 8–10 hours per weekRemote positionCompensation: $30/hourThis role is more than administrative support—it’s about helping create a steady, supportive container for patients and providers alike. If you enjoy meaningful work and take pride in thoughtful, high-quality interactions, we’d love to hear from you.