Client Service Specialist

Job Description COGENCY GLOBAL, INC.THE RIGHT RESPONSEAT THE RIGHT TIME,EVERY TIMEClient Service SpecialistChicago, ILBenefits Offered401K, Dental, Life, Medical, VisionEmployment TypeFull-Time: M-F9 AM – 5 PMAre you looking for a company committed to integrity, fairness, and fun? Are you in search of a corporate culture that fosters career development and values work-life balance? Would you like to be a part of a fantastic, growing Chicago team? If you answered yes to these questions, then we have a position you should apply for!Summary:We are currently looking for a candidate with prior customer service experience who will enjoy the support, camaraderie and satisfaction that comes from working with a family-oriented, professional company. Applicants should have well-developed computer skills, show a strong proficiency in verbal and written communication, be organized and detail oriented. A strong preference will be shown to any applicants who might have paralegal experience or a history of working with corporate and secured transactions or researching public records.Essential Duties and Responsibilities:· You will be in direct contact with clients –processing orders, resolving any issues, request for assistance.· Ability to respond promptly to client questions and concerns· Helping clients to use Cogency's proprietary applications (training provided)· Guiding clients through the process of working with state and local public offices· Working with public offices and commercial agents on the client's behalf· Reviewing legal documentation –attention to detail is a must.· Multi-tasking effectively· Excellent customer service skills· Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)· Team player· Great written and verbal communication· Bachelor's degree· Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)· Light walking will be required for dropping off & picking up documents at state agenciesTogether, we live our Core ValuesIntegrity: Doing the Right thing even when no one will know and walking the talkFairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.Fun: We believe in a fun work environment & have many team events that support the 'fun' culture...and to further support our staff, we offer:· 35-hour work week· Relaxed and Casual dress code for Summer months & Fridays· Educational assistance program for all of our eligible staff members· Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions· An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year· A commitment to diversity & inclusion· 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit· 80% covered Medical Insurance & 80% covered Dental & Vision insuranceCompany DescriptionCogency Global Inc. is a professional registered agent company that provides nationwide and international corporate, secured transactions, real property, court, agency and library services for all industries, including the nonprofit sector. Established in 1980, Cogency Global is qualified to act as registered agent in all 50 states and the District of Columbia and provides statutory representation and process agent services for tens of thousands of companies across the country. The company also offers registered agent, corporate and secured transaction services in many other countries throughout the world. With full-service offices in key cities from coast to coast in the U.S. and offices in Hong Kong and the United Kingdom, Cogency Global has become a global resource for its customers.Company DescriptionCogency Global Inc. is a professional registered agent company that provides nationwide and international corporate, secured transactions, real property, court, agency and library services for all industries, including the nonprofit sector. Established in 1980, Cogency Global is qualified to act as registered agent in all 50 states and the District of Columbia and provides statutory representation and process agent services for tens of thousands of companies across the country. The company also offers registered agent, corporate and secured transaction services in many other countries throughout the world. With full-service offices in key cities from coast to coast in the U.S. and offices in Hong Kong and the United Kingdom, Cogency Global has become a global resource for its customers.