Financial Aid Counselor/Advisor

Posting Summary Working Title Financial Aid Counselor/Advisor Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number 29300084 Agency Virginia Peninsula Community College Division Virginia Peninsula Community College (Div) Work Location Multiple Locations Hiring Range $40,000-$46,000 Emergency/Essential Personnel No EEO Category E-Paraprofessional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Yes Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule M-F 8am-5pm, some nights and weekends may be required Sensitive Position No Job Description Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York. Virginia Peninsula Community College changes lives, empowers students to succeed, and enhances the social and economic vitality of the region through high-quality education and workforce training, excellent service, and innovative partnerships. The Financial Aid Department serves as the primary point of contact for student financial assistance programs. This position provides information and assistance to prospective and current students and their families in the completion of the application processes on campus as well as through community outreach and educational programs. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications Required: Demonstrated work related or on the job experience. Willingness to work at all campus locations, some weekends, and evenings. Knowledge: Experience working with financial aid forms and documents, to include reviewing tax returns, account status, and student billing. Working knowledge of federal, state and college financial aid regulations and processes. Skills: Excellent oral and written communication. Demonstrated ability to provide exceptional customer service to a diverse population. Proficient in Microsoft Office products. Ability to: Work in a high volume customer service and production environment. Demonstrated ability to interpret policy and procedures Clarify intricate federal regulations and procedures to customers in an understandably manner. Additional Considerations Experience providing student financial assistance customer service Operation of a State Vehicle Yes Supervises Employees No Required Travel Minimal Posting Detail Information Posting Number CLS_3268P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 08/30/2024 Job Close Date 09/13/2024 Open Until Filled Agency Website vpcc.edu Contact Name Carla Brooks Email brooksc@vpcc.edu Phone Number 757-825-2913 Special Instructions to Applicants In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: Additional Information Background Check Statement Disclaimer The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/ EEO Statement The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors. ADA Statement The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes. E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.