Patient Access Associate 2 - Gastroenterology

Inova Center for Personalized Health - Fairfax - Gastroenterology is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday - Friday, 8:30 a.m. - 5:00pm.Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.Featured Benefits:Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.Work/Life Balance: offering paid time off and paid parental leave.Patient Access Associate 2 Job Responsibilities:Expresses sincere concern and empathy when dealing with customer complaints.Accesses appropriate systems/services to confirm insurance coverage or other means of payment.Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.Identifies and communicates payroll authorization and referral requirements to patients.Explains insurance benefits and patient liability by using appropriate communication methods/styles.Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.Minimum Qualifications:Education: High School Diploma or GEDExperience : 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor's degree in lieu of experience).