EM Solutions Connectivity Advisor

JOB DESCRIPTION:Promote digital products and platforms internally and externallyEnsure alignment with Foley and CAT goals pertaining to Digital Excellence and MetricsMonitor Connectivity subscriptions and billing, ensuring overall health with checks and balancesActively grow number of connected assetsManagement and tracking of Product Link service letter executionHeavy communication with internal/external customers managing support required for productsEnsure customers receive data reports from connectivityValidate equipment connected asset status for new CVAsConduct customer trainingKnowledge & communication of Caterpillar Aftermarket Connectivity ProgramDigital authorization audit, submit and execution when requiredRemote Flash ReportingRECOMMENDED QUALIFICATIONS:Associate's degree or equivalent work experienceMinimum 2 years in Customer Support role experience and/or equivalent combination of training and experience, which provides the required knowledge, skills and abilities.Excellent organizational, communication and time management skills and practicesAbility to work with a team and establish internal/external relationshipsAbility to identify/define issues and determine alternative solutions.Experience with Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Power Point and other position related software.Equal Opportunity EmployerFoley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.