Patient Concierge (Luxury Aesthetics | High-Performance Role)

Department: Clinic SupportLocation: Look Lab Med Spa: Paradise Valley [Arizona]DescriptionLook Lab Med Spa is a rapidly growing, multi-state med spa with a clear vision: to become a household name in the world of aesthetics.In just three years, we’ve expanded to 6 locations across 4 states and built a team of 50+ employees, and we’re just getting started.We’re in a high-growth phase and are looking for driven, high-performing individuals who want to grow with us. We promote heavily from within and are committed to developing future leaders across every level of the organization.Look Lab is known for delivering elevated, natural results and a luxury-level patient experience. Our team operates with precision, intention, and a commitment to excellence in every detail.We are seeking a high-performing Patient Concierge who is equal parts hospitality expert, sales professional, and operational powerhouse.This is a revenue-driving, experience-defining position that directly impacts the success of the clinic.✨ What You’ll OwnYou will be the first and last impression of Look Lab—and responsible for ensuring every patient experience feels seamless, elevated, and intentional.You will:Drive revenue through rebooking, memberships, and skincare recommendationsMaximize provider schedules by ensuring patients are booked correctly and consistentlyCreate a luxury, personalized experience from arrival to checkoutConfidently guide patient decisions while maintaining warmth and professionalismSupport clinic flow by anticipating needs, staying ahead, and keeping the day organizedFollow up with patients and leads to maintain momentum and retentionCapture content (photos/videos) that aligns with our brand aestheticOperate with extreme attention to detail in scheduling, invoicing, and patient records💼 What Winning Looks LikeTop performers in this role:Naturally influence patient decisions with confidenceConsistently rebook patients before they leaveIdentify opportunities to introduce memberships and productsStay calm, polished, and proactive in a fast-paced environmentTake ownership without needing to be managedElevate the energy and professionalism of the entire clinic🔍 Who This Is ForThis role is for someone who:Thrives in a fast-paced, high-expectation environmentLoves both people AND performanceIs highly organized and detail-orientedHas strong communication skills and presenceIs coachable, but also a self-starterWants to grow into leadership or management over time🚫 Who This Is NOT ForSomeone looking for a slow-paced or purely administrative roleSomeone uncomfortable with sales or influencing decisionsSomeone who needs constant direction or oversight🧠 QualificationsExperience in luxury hospitality, sales, or customer service preferreStrong organizational and multitasking abilityComfortable with technology, scheduling systems, and social mediaProfessional presence and communication skills💰 Compensation & GrowthCompetitive hourly pay + monthly performance bonusesMedical, Dental & Vision insurance401(k) retirement planExclusive employee pricing on aesthetic services and medical-grade skincareProfessional development and ongoing trainingCareer growth opportunities within a growing companySupportive, fast-paced team culture🕒 ScheduleFull-time or part-time availableMust be available evenings and weekends