Account Director at Examply

We are looking for an Account Director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel.An effective Account director has a great aptitude for building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives.The goal is to ensure the company's retention of clientele and facilitate further growth.ResponsibilitiesPlan budgets and activities for account management in the companySet up goals and objectives for all subordinate staffProvide feedback and counsel to account staff to meet quotas/objectivesConduct performance evaluation using key metricsServe as the point of contact for customers in your portfolioUnderstand customer requirements and needs to offer suitable solutions and generate new businessEnsure the timely delivery of services and products to clientsResolve issues to maintain and strengthen customer trustRead reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholdersRequirementsProven experience as an account director or similar positionDemonstrable experience in negotiation and meeting client requirementsSolid understanding of budgeting and reporting on progressKnowledge of performance evaluation techniques and metricsWorking knowledge of MS Office and/or relevant software (e.g. Salesforce)Excellent communication and interpersonal abilities with aptitude in fostering long-term relationshipsOutstanding organizational and leadership skillsBSc/BA in business administration, sales or relevant field