Optician 2 (Del Amo Optometry)

Compensation range for the role is listed above. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law.As a part of the compensation package, this role may include eligible incentives, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, pleaseclick here .General SummaryThe primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality and care.Essential FunctionsDetermine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometristAttract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfactionAssist customers in the selection of frames and coordinate frames with optical measurements and prescriptionRecommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial featuresTake measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewearEnsure correct pricing and realistic delivery time quotes to patientsAbility to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team membersClean and merchandise display daily, always displaying effective merchandiseAssist with insurance billing and processing ordersDocument all patient communication in patient records within practice software systemWork on special projects and perform other related duties as assigned or requestedJob SpecificationsTypically has the following skills or abilities:One to two years of experience in related fieldIf Required by State: Applicable State licensure or certification by a nationally recognized optician association as an opticianWorking knowledge of MS Office packageDemonstrated ability to successfully perform multiple tasks in a fast-paced environmentEffective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiriesEffective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements madeExcellent interpersonal and rapport-building skillsAbility to ask appropriate and relevant questions to identify customer needsProven problem-solving, negotiating, and decision-making skillsAbility to use appropriate discretion and judgment in applying customer/call handling guidelinesAbility to listen, process transactions, and interact with customers simultaneously in a fast-paced environmentWorking ConditionsThe working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.#LI-ONSITE #LI-VENTURESVSP Visionis an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status.We maintain a drug-free workplace and perform pre-employment substance abuse testing.VSP is an equal employment opportunity employer and does not discriminateon the basis ofrace, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employmentopportunity, please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select "Prefer not to say, I Don't Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity" for the questions:* Washington, D.C. * Hawaii * Iowa * Maine * Michigan * Minnesota * Ohio * Pennsylvania * Rhode Island * WashingtonUnincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.