CASUAL Customer Service Representative

CASUAL Customer Service RepresentativeLocation: Cape May, NJHourly Rate: $14.00 - $15.00Opening Date: January 13, 2022 Closing Date: Until FilledI. POSITION SUMMARYThis position is a casual Customer Service Representative position which includes providing excellent customer service to our guests by answering telephones, selling tickets, booking reservations, providing tourist related information or greeting shuttle bus passengers. Proficient cash handling, computer data entry and customer service skills required. This position is required to present neat, clean, family friendly appearance. This position is required to work safely and efficiently in accordance with instructions, general operating practices, and procedures. Work schedules will fit the departmental needs requiring employee to work shift work including weekends and holidays. Work is performed indoors/outdoors and can be in any weather condition. This casual position is part-time with no guaranteed number of hours, nor are there any guaranteed assignments.II. ESSENTIAL DUTIES AND RESPONSIBILITIESAccurately and efficiently process Point-Of-Sale transactionsFollows established safety/security standardsProvides the highest level of customer service and professionalism to all internal and external customersREQUIRED KNOWLEDGE, SKILLS, AND ABILITIESPossess customer friendly oral and written communication skillsAbility to understand relevant Authority policies and procedures and safety techniquesCash handling experienceData processing in fast pace environmentAbility to answer phones in a high volume call centerAbility to provide superior customer service to everyone by responding in a courteous and efficient mannerIV. TYPICAL WORK ENVIRONMENTSCall Center, Toll Booth, Ticket CounterVI. REQUIRED EDUCATION AND EXPERIENCEMust be at least 18 years oldHigh school diploma or equivalent or equivalent related experienceCustomer service experienceVII. ADDITIONAL REQUIREMENTSSubject to a background investigationSubject to pre-employment drug testingDelaware River and Bay Authority requires all employees to have direct depositwith a financial institution or enroll in the payroll card program to receive their bi-weekly pay************************If you are interested in applying for this position please complete the on-line application at www.drba.net .In addition, you also have the option of attaching a resume to the completed application.