Access Administrator - Senior Patient Coordinator

Access Administrator - Senior Patient CoordinatorPrinceton, NC $41,099 - $52,099 a yearFull TimeLead and supervise patient representatives within a busy OB/GYN clinic, ensuring front office operations are handled with accuracy, efficiency, and a welcoming attitude. Support staff training and development to maintain high standards of patient service.Manage patient registration and appointment scheduling processes.Assist in cross-training current and new team members.Provide staff coverage as needed to maintain smooth office flow and effective communication.Ensure daily charges are entered accurately and oversee collection of insurance deductibles and co-payments.Prepare and balance daily financial batches for clinic management.Monitor and respond to patient telephone inquiries promptly, ensuring messages are recorded and followed up appropriately.Collaborate with insurance companies and other departments to provide necessary patient information.Oversee appointment scheduling to prioritize patient acuity and timeliness.Maintain accurate and complete patient records, including financial information.Keep waiting areas organized and welcoming.Supervise and evaluate patient representatives to foster a productive work environment.Perform additional duties as assigned.High school diploma or equivalent required; associate degree in business, healthcare administration, or computer technology preferred.Minimum of 3 years clerical experience in a healthcare setting preferred, with at least 2 years in a supervisory role. Experience with electronic health records (EHR) and data entry is advantageous.Strong independent judgment, excellent communication and customer service skills, and the ability to manage complex and changing demands with professionalism and empathy.Ability to read printed and electronic data, manual dexterity, good visual and auditory acuity, verbal communication skills, and the physical capability to lift, stoop, bend, kneel, and reach.This role serves a diverse patient population in a regional healthcare setting in the Southeastern United States.