Technical Support - Latin America
Occupations:
Medical and Clinical Laboratory TechniciansMedical and Clinical Laboratory TechnologistsBiological TechniciansSales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsLife, Physical, and Social Science Technicians, All OtherIndustries:
Business Support ServicesOther Support Activities for TransportationProfessional and Commercial Equipment and Supplies Merchant WholesalersManagement, Scientific, and Technical Consulting ServicesVocational Rehabilitation ServicesResponsibilities：Responsible for the technical support for the Latin America area.1、To cooperate with international sales to do pre-sales and after-sales technical support work, including technical exchanges with users, technical solution presentation, demonstration experiment, teaching experiment, and product after-sales problem handling.2、To solve customer's technical, product performance and ordering problems before and after sales;3、To be responsible for dealing with international customer feedback related issues, and to put forward suggestions; And to establish quality feedback files, so that the feedback records, has processing results, and is timely reported to the company;4、To collect competitors' information and report it to superiors in time, and conduct analysis and research.Qualifications：1、At least Bachelor Degree in Medical laboratory、Biology or other related major;2、More than 3-years experience in diagnostic reagent product development or after-sales service;3、Workable English level;4、Strong sense of responsibility, good communication skills, customer service awareness and team work spirit, able to work under pressure and resolve conflicts.