Customer Business Mgr 3

DESCRIPTIONThe Customer Business Manager III serves as a strategic leader and trusted advisor, driving shopper marketing and connected commerce strategies that deliver measurable impact for clients. This role blends analytics, storytelling, and execution to influence decision-making, strengthen client partnerships, and accelerate growth across brands and retailers.RESPONSIBILITIESKey responsibilities include:Lead and execute shopper marketing and connected commerce measurement strategies using proprietary frameworks to demonstrate performance and ROIOwn all analytics and measurement initiatives for assigned clients, serving as the primary insights expert and strategic advisorTranslate complex data into clear, compelling narratives that build trust, show impact, and influence future client strategyDevelop deep expertise in assigned customers within a defined geographic region, including full understanding of their goals, priorities, and objectivesPresent targeted, data-driven strategic plans that strengthen brand promotion, activation, and overall effectivenessExecute strategic plans for all client brands across assigned retailers, with accountability for:Sales and share growthDistribution and pricingPromotion and merchandisingFinancial performance and profitabilityMaintain proactive, ongoing communication with client teams to provide status updates, identify opportunities, manage expectations, and support achievement of business plansServe as the customer expert , owning the communication and transfer of customer insights, changes, and learnings across relevant internal teamsConsistently utilize CROSSVIEW as the core planning, communication, and execution platform to drive efficiency, visibility, and alignmentPartner with Business Account Managers and cross-functional teams to develop targeted, insight-led strategies that improve brand performanceIdentify and sell additional services by leveraging performance insights, customer knowledge, and understanding of client objectivesSupport the development of materials for CROSSVIEW Business Reviews and participate in client presentations as appropriateQUALIFICATIONSTo successfully perform this role, an individual must be able to carry out all essential duties effectively. The qualifications below reflect the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and ExperienceBachelor's degree preferred or a minimum of 5+ years of experience in the CPG industry7+ years of sales experienceProficiency in Microsoft Office, including Excel (pivot tables), PowerPoint, Word, Outlook, and emailStrong communication skills, including written, verbal, listening, and presentation abilitiesExperience with insights-based, consultative selling and negotiationProfessional Skills and CompetenciesStrong retailer knowledge with credibility and respect among retail partnersClear understanding of client strategy, expectations, and business objectivesAbility to analyze data, develop insights, and clearly communicate recommendationsPersuasive selling skills with a consultative approachWorking knowledge of category management principles, including the 4 PsStrong business acumen with awareness of market and industry trendsExcellent organizational and time-management skillsCustomer-focused mindset with the ability to manage pressure professionallyPerformance ExpectationsExecute sales plans within budgetAchieve new item acceptances in line with client standardsDrive existing client growth (revenue and/or sales volume)Maintain strong customer service performance (NPS)Certificates, Licenses, and RegistrationsValid driver's license requiredSupervisory ResponsibilityNoneWorking EnvironmentCombination of office and field environmentsTravel RequirementsAbility to travel within the U.S. for customer, client, or company meetings as neededPhysical RequirementsAbility to transport sample products to customer meetingsLanguage SkillsEnglish proficiency requiredBilingual skills may be required based on business needs#DiscoverYourPathABOUT USCROSSMARK is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most-in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.We value our people by recognizing everyday wins and fostering a supportive, collaborative environment-both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength-it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)By applying, you agree to our Privacy Policy and Terms and Conditions of Use.#DiscoverYourPathAcosta, and its subsidiaries, is an Equal Opportunity EmployerJob Category: AdministrationPosition Type: Full timeBusiness Unit: SalesSalary Range: $85,800.00 - $107,200.00Company: Crossmark Inc.Req ID: 22286