IT Support Specialist I

The IT Support Specialist I will provide the first level of IT support to employees by troubleshooting hardware and software issues in person and remotely. Accountable for the first level of contact with the customer, ensuring they are helped quickly and efficiently while providing technical assistance, software support, hardware repairs, and excellent customer service.This position will require regular (every week) in-person attendance at one of our Foley Equipment offices with a partial week work-from-home opportunity. At this time, fully-remote is not available. Kansas City preferred.Job DutiesProvide technical support for Windows 10/11, Office 365, Zoom, and internal software.Respond to IT support calls, assist walk-in users, and manage support tickets to meet SLAs.Manage user accounts, access, and permissions through Active Directory and Exchange.Provision and configure new computers, mobile devices, and approved peripherals.Troubleshoot hardware, software, printers, and networking issues.Coordinate with vendors for licensing and equipment needs.Escalate recurring issues and follow company cybersecurity procedures.Assist with AV setup, device migrations, and hardware retirement.Stay up to date on the latest developments in technology, applications, and hardware utilized by Foley.Participate in a 24/7/365 on-call rotation assisting employees with urgent needs after hours.Travel is required for training and/or to assist at other locations.Our Ideal CandidateAbility to repair computer hardware and diagnose hardware issues Strong knowledge of Windows operating systems including Windows 10 and Windows 11. Experience with Office 365, Zoom Meetings and Phone, Microsoft Teams, and Active Directory Strong interpersonal skills Be well organized and pay close attention to detail Strong time management skills Customer service experience required. What Will Put You AheadAssociate’s or Bachelor’s degree in Computer Science or a related field CompTIA A+ CertificationSome experience as an IT support specialist performing hardware and software troubleshooting preferred What We Can Offer YouCompetitive pay to recognize your valuable contribution401(k) with matchingComprehensive medical, dental, and vision plansBasic Life & AD&D, short-term disability, & and long-term disabilityWellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the yearHoliday, PTO, and Parental Leave, promoting work-life balance and personal growthCasual dress attireFamily-owned company where you’re more than just another employeeAbout Foley EquipmentFoley Industries - Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central – enters its ninth decade of empowering progress for customers in Kansas and Western Missouri. Foley’s 1,000+ employees strive every day to safely deliver excellence in service, parts, rental and sales across a broad line of Caterpillar and allied construction equipment, power generation, as well as SITECH construction technology solutions. For more information, please visit www.FoleyEq.comFoley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email careers@foleyeq.com.At this time, Foley does not participate in any Visa sponsorship programs.