Head of Prism Operations

Job SummaryThe Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater’s Prism product to clients. This is a high-impact leadership role at the intersection of client reporting, data engineering, and people management. The ideal candidate thrives in ambiguous, fast-evolving product environments, brings hands-on technical depth in data pipelines and client reporting, and has a proven track record of leading cross-functional, globally distributed teams. This person will own client escalations, drive delivery excellence, and be a key partner to sales and product as Prism scales.ResponsibilitiesLeads a distributed team of approximately 15 engineers, analysts, and delivery specialists across Boise, Edinburgh, and IndiaOwns end-to-end delivery of Prism implementations, ensuring quality, timeliness, and client satisfactionActs as primary escalation point for client issues; drives solutioning and resolution with a sense of urgencyPartners with Sales to scope, support, and close new Prism opportunitiesCollaborates with Product Management to surface client feedback, prioritize enhancements, and improve product maturityManages team performance through regular 1-on-1s, goal setting, and career developmentEstablishes and monitors project and delivery metrics; implements process improvements to reduce client escalation frequencyIntegrates recently onboarded team members from acquired entities and aligns team culture and ways of workingCoordinates coverage across time zones to support a global client base, including APAC and EMEARequired SkillsDeep understanding of data pipeline design, data ingestion, and data normalizationProficiency in SQL and query development for reporting and data analysisExperience with client reporting platforms and building production-grade reportsStrong client-facing communication skills, including comfort managing escalations at senior levelsDemonstrated ability to lead and develop distributed, cross-functional teamsExceptional problem-solving skills in high-pressure, client-impacting situationsAbility to operate effectively in early-stage or evolving product environmentsPreferred SkillsFamiliarity with financial data, investment accounting, or client reporting in the asset management or fintech spaceExperience supporting pre-sales or solutioning conversations alongside a sales teamBackground in data migration, systems integration, or product delivery at scaleEducation & ExperienceBachelor’s degree in Computer Science, Economics, Engineering, Finance, or a related technical field; advanced degree a plus8+ years of relevant experience in data engineering, technical delivery, or client-facing program management3+ years of people management experience, preferably leading teams of 10 or moreExperience engaging with senior and executive client stakeholdersPrior experience with project management methodologies and tools