Sales Manager

The Hermitage Hotel is seeking an experienced hotel group Sales Manager to join our sales team. We are seeking an enthusiastic individual with extensive experience in hotel sales and is not only involved in the selling and promotion of the hotel and its services but also has a “hands-on” mentality to ensure all guest stays and events are successful and meet or exceed the guest’s expectations. The right candidate will be able to secure new volume accounts, grow positive relationships with assigned existing accounts and assure positive recognition within the local community (and beyond) for the hotel.Responsibilities include but are not limited to:Proactively solicit and secure new business through networking, solicitation, site inspections and outbound sales calls.Negotiate and book new and repeat business through efforts while maximizing hotel space to meet/exceed revenue goalsSecure new accounts in the assigned market segment to contribute to enhancing, maximizing and maintaining a healthy portfolio of accountsPlan, upsell and detail the meeting/function with the client including space requirements, time, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the appropriate paperwork, including BEOs, coordinate with the appropriate department in the hotel, and resolve any issues, complaints and problems to ensure a positive experience at the hotel.Support on-site execution of events when neededRequirements:2+ years of hotel Sales Management experience, luxury hotel preferredExtensive BEO knowledge and executionStrong interpersonal and communication skills, including the ability to articulate to our client and hotel managementProven leadership skills with an understanding of the importance of team building/development, while fostering partnershipsFinancial management, merchandising, analytical thinking and planning, and leadership skills.Strong organizational and time management skillsAbility to remain flexible in a fast-paced environment.Technical skills for basic office functionsAbility to work varied hours/days, including night and weekends, as neededBenefits:Health insuranceDental insuranceVision insuranceRetirement planPaid time offAbout The Hermitage HotelNestled in Nashville’s heart since 1910, “The Hermitage Hotel”—Nashville’s original million dollar landmark and the storied backdrop of generations of gatherings—continues to uphold its timeless motto: “Meet me at The Hermitage.” A National Historic Landmark since 2020, our iconic Beaux Arts architecture connects history and modern luxury under one welcoming roof.Guided by Our Mission—our commitment to exceptional hospitality through highly personalized service delivered by exceptional staff—and shaped by six core values, we set the gold standard across luxury hospitality:Excellence – we continually raise the bar, surprising and delighting guests with poise and polish.Accountability – we take ownership of our goals, informed decisions, and guest satisfaction.Integrity – we act with consistent character, in every interaction, whether seen or unseen.Teamwork – we support one another in service, honesty, and respect, attending thoughtfully to every guest and teammate.Tradition – we honor the hotel’s legacy by ensuring our historic reputation grows brighter.Community – we are invested in Nashville’s well-being and continue our role in civic enrichment.Our century plus evolution includes a respectful 2021–2022 restoration that refreshed our 122 suites while preserving arresting features like the marble lobby and stained-glass ceiling—alongside the debut of refined dining experiences shaped by Michelin-starred Chef Jean-Georges Vongerichten.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceExperience:Hotel sales: 2 years (Required)Work Location: In person