Public Services Representative

Job Title: FL-DBPR-Doral-CTMH-Compliance Officer Location: Doral, FL (Onsite) Contract Duration: Contract until 06/30/2026 Work Hours: Monday - Friday 8am - 5pm CANDIDATE RESPONSIBILITIES: Contact constituents/complainants to discuss the details of the complaints that are filed. Read state statute and compare with complaints to analyze the issue. Communicating with the public, so good customer service skills are a MUST. Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason. Provide any resources or referrals, as appropriate. Send a written correspondence to the complainant once approved by the supervisor. Close the case out by adding the appropriate codes/activities/statues in Versa. Document the actions in the OnBase system. CANDIDATE REQUIRED SKILLS: Communicate verbally and in writing appropriately Read and interrupt Florida statutes Previous experience working with the public in a professional work environment Exceptional organizational skills Commit to the project time line Get on a new career path Provide best-in-class customer service Set up of lounge area for opening and closing Ensure address and fix any customer Deliver client experience through service proposition Demonstrate a high level of customer service at all times Manage the service and renewal process for clients Assisting customers with problem resolution Educate on new Pet insurance products Contacting and communicating with customers to identify automotive service needs Disturb requests and telephone service requests Provide operational support for the Service Center Provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments Complete the ACS Days Operations Recap on a daily basis for the ACS night operation Work 2nd shift and provide operational support to ensure efficient and timely pick-up and delivery handling of customer materials and shipments Provide operational management and support to ensure efficient and timely pick-up and delivery of customer materials and shipments Handling all inbound service calls and managing appointments Provide positive customer service, including greetings, assistance with luggage and personal belongings Maintain composure when addressing stressful situations Articulate the clients product and service offerings